innOrder vs. LIKE MAGIC:
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The Decision

Choosing the right guest app can transform your hotel’s operations and guest satisfaction. Both innOrder and LIKE MAGIC aim to streamline guest interactions, but they approach this goal differently. InnOrder focuses on basic in-room ordering convenience, while LIKE MAGIC offers a full-spectrum digital journey from booking to post-stay engagement. Your decision hinges on whether you need simple in-room service or an all-in-one guest experience platform.

innOrder, with its limited but focused features, targets properties that value straightforward, in-room ordering enhancements. LIKE MAGIC, on the other hand, offers a broader suite of tools backed by more recent reviews and higher overall ratings. Which aligns better with your hotel’s growth and operational goals?

Is innOrder or LIKE MAGIC Better for Hotels?

innOrder specializes in contactless in-room ordering, allowing guests to scan QR codes and order food, drinks, or other services quickly. It’s designed to boost revenue and guest convenience with minimal fuss, but its feature set is limited to this core function.

LIKE MAGIC, however, provides a complete digital guest journey, including online check-in, guest messaging, upselling, digital keys, and a personalized communication channel. While innOrder’s reviews are scarce and outdated, LIKE MAGIC’s more recent reviews highlight a high level of satisfaction, especially in automating operations and increasing revenue.

Both products aim to reduce manual work, but LIKE MAGIC’s broader scope and active user base make it the more robust platform. Do you need a simple ordering system or a full guest experience suite?

LIKE MAGIC vs innOrder: Which Should Your Hotel Choose?

If your hotel needs a straightforward in-room ordering solution to increase food and beverage sales, innOrder could suffice, especially if simplicity and ease of use are priorities. However, if your hotel is looking to automate the entire guest journey, improve operational efficiency, and generate additional revenue through guest engagement, LIKE MAGIC is the clear winner.

For properties aiming to deepen guest relationships and streamline multiple touchpoints, LIKE MAGIC’s features like guest messaging, digital check-in, and upselling capabilities make it a better fit. InnOrder’s focus on QR code ordering is too narrow for hotels seeking comprehensive digital guest management.

Given the more recent reviews and a higher user rating, LIKE MAGIC’s platform provides a more reliable and scalable solution for hotels aiming to grow.

Is innOrder or LIKE MAGIC Easier to Use?

innOrder scores a perfect 5/5 for ease of use, with reviews praising its simple QR code scanning, straightforward menu access, and minimal training needs. Users appreciate that it requires no downloads and is highly intuitive for both staff and guests.

LIKE MAGIC, while slightly behind with a 4.96/5 rating, is praised for its modern, browser-based interface that guests find easy to navigate. Staff adoption appears smooth with onboarding rated at 4.8/5, but some users note that the platform’s extensive features can require a learning curve.

Edge: innOrder.

Which Has Better Features: innOrder or LIKE MAGIC?

innOrder offers one unique feature not found in LIKE MAGIC: automatic translations for multilingual support, facilitating guest communication in multiple languages.

LIKE MAGIC, however, provides five features that innOrder lacks: guest messaging, guest profiles, payments, mobile checkout, and mobile check-in. These tools support a more integrated and flexible guest experience, automate key operational tasks, and enhance personalization.

Overall, LIKE MAGIC’s wider array of features—especially those supporting end-to-end guest management—gives it a clear advantage.

Edge: LIKE MAGIC.

Which Has Better Customer Support: innOrder or LIKE MAGIC?

innOrder’s reviews rate its customer support at 4.83/5, with users highlighting responsive and professional after-sales assistance. One review specifically praises their team’s quick issue resolution and helpfulness.

LIKE MAGIC’s support score is equivalent at 4.85/5, with customers emphasizing ongoing support and product evolution. Users appreciate their responsiveness, especially during onboarding and implementation, and note that support staff are knowledgeable about the system.

Both platforms excel in support, but LIKE MAGIC’s more active engagement with recent users and broader support network suggest slightly stronger ongoing assistance.

Edge: LIKE MAGIC.

Which Has More Integrations: innOrder or LIKE MAGIC?

innOrder has zero verified integration partners, limiting its ability to connect with other hotel systems. This can be a drawback if your property relies on multiple software solutions for operations.

LIKE MAGIC boasts ten verified integrations, including prominent systems like Mews, Oracle Hospitality, Salto Systems, adyen, and Triptease. These integrations enable smoother workflows, better guest data management, and more seamless property operations.

For hotels seeking a connected tech ecosystem, LIKE MAGIC’s extensive integration network makes it the better choice.

Edge: LIKE MAGIC.

Which Do Hoteliers Rate Higher: innOrder or LIKE MAGIC?

innOrder’s review count is just six, with no recent data or ratings in the last six months, making its feedback somewhat outdated and unreliable for decision-making.

LIKE MAGIC, with 26 reviews and fresh feedback from the past two months, scores an overall rating of 77.11 out of 100. Recent reviews highlight its ability to automate processes, improve staff efficiency, and enhance guest satisfaction, with users describing it as a “game-changer” in hotel operations.

Given the volume and recency of reviews, LIKE MAGIC’s ratings reflect current user satisfaction more accurately.

Edge: LIKE MAGIC.

How Much Do innOrder and LIKE MAGIC Cost?

innOrder is priced at a flat $300 monthly fee, with no free tier or trial period. Its pricing is straightforward but offers limited customization or scalability options.

LIKE MAGIC costs $700 per month, with no indication of a trial or tiered pricing. While more expensive, it offers a broader set of features, integrations, and scalability options that may justify the higher price for growing hotels.

If your hotel prioritizes affordability and simplicity, innOrder might be enough. For more advanced needs, LIKE MAGIC’s investment could deliver better long-term value.

What Type of Hotel Should Use innOrder?

• Hotels that prioritize quick, easy in-room ordering for F&B or ancillary services.
• Properties seeking to increase revenue from guest rooms through simple QR code-based ordering.
• Hotels with limited technology needs, aiming for minimal complexity.
• Small boutique hotels or inns that want a straightforward guest service solution.

Not ideal if your hotel requires comprehensive guest engagement, automation, or multi-channel communication.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels looking to streamline operations from booking to post-stay, including check-in, messaging, and upselling.
• Properties aiming to automate repetitive tasks and reduce staffing costs.
• Hotels wanting to increase revenue through personalized guest offers and digital services.
• Branded hotels, city center hotels, or extended stay properties with a tech-savvy guest base.

Not ideal if your hotel operates on a very low tech budget or prefers minimal digital interaction.

LIKE MAGIC vs innOrder: The Bottom Line for Hotels

LIKE MAGIC’s platform offers a complete digital guest journey, automation, and extensive integrations, making it suitable for hotels seeking operational efficiency and revenue growth. Its more recent reviews, higher scores, and larger feature set position it as the better choice for most hotels.

innOrder, with its simple QR code ordering focus, is best suited for properties that want a basic, cost-effective way to enhance guest F&B experiences without requiring extensive digital guest management.

If your hotel’s growth plan involves digital guest engagement and automation, LIKE MAGIC is the recommended platform. For small, straightforward enhancements, innOrder can be a suitable starting point, but consider that its limited features and outdated review data may restrict future scalability.

Note: Prices and features are based on current available data; always verify directly with providers for the most accurate and tailored information.