MyStay vs. STAAH Vouchers:
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The Decision

When evaluating upselling software for your hotel, the core question is: do you need a comprehensive guest communication and upselling platform, or are you focusing solely on gift voucher sales? MyStay by MyStay and STAAH Vouchers by STAAH address different hotel needs—MyStay aims to enhance guest engagement and revenue through detailed communication tools, while STAAH Vouchers centers on creating a streamlined, online voucher sales system. Your choice depends on your hotel’s priorities for guest experience and revenue streams.

MyStay is a feature-rich platform boasting high user ratings, frequent recent reviews, and a broad range of functionalities for guest communication, upselling, and contactless check-in. STAAH Vouchers, although less reviewed and specialized in voucher sales, offers a simple, mobile-friendly platform primarily aimed at increasing gift voucher revenue. Which aligns more with your current hotel strategy?

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Is MyStay or STAAH Vouchers Better for Hotels?

MyStay is designed to be an all-in-one upselling and guest engagement platform, providing automated communication, personalized marketing, and contactless check-in/out. STAAH Vouchers, in contrast, offers a straightforward online voucher store for guests, with no broader communication or upselling features.

While MyStay’s extensive features target hotels seeking to deepen guest relationships and increase ancillary revenue, STAAH Vouchers is ideal if your focus is solely on selling gift vouchers efficiently. The decision hinges on whether you want to nurture ongoing guest engagement or simply boost voucher sales.

MyStay has a strong track record with a 4.82/5 overall rating based on 41 recent reviews, with a 96% likelihood to recommend, highlighting high customer satisfaction. STAAH Vouchers lacks recent review data and overall ratings, making it difficult to gauge current hotel sentiment, but its simpler setup appeals for quick voucher sales.

Would your hotel benefit more from a holistic guest communication system or a lightweight voucher sales engine?

MyStay vs STAAH Vouchers: Which Should Your Hotel Choose?

If your hotel needs a comprehensive tool to automate guest communication, promote services, and facilitate contactless check-in/out, go with MyStay. It’s particularly suitable for hotels that operate across multiple segments, value personalization, and aim to maximize revenue from ancillary services.

If your primary goal is to quickly set up an online store for gift vouchers, especially if you want a user-friendly, mobile-optimized platform without extensive guest engagement features, STAAH Vouchers is the right choice. It’s tailored for hotels looking to add a simple, automated voucher sales channel without the complexity of broader guest communication.

Hotels requiring detailed segmentation, personalized marketing, and multi-channel outreach should opt for MyStay. Conversely, if your hotel’s focus is the straightforward sale of vouchers and you lack the need for personalized guest communication, STAAH Vouchers will meet your needs.

Is MyStay or STAAH Vouchers Easier to Use?

MyStay’s user interface receives a 4.85/5 ease of use rating, with reviewers praising its intuitive design and smooth onboarding process. The platform’s integration with PMS, automated messaging, and customizable templates make daily operations straightforward once set up. Some users note a learning curve and occasional system speed issues, but overall, staff adoption is high.

STAAH Vouchers, although less rated and reviewed, emphasizes simplicity with its mobile-friendly, easy-to-navigate online store setup. Its minimal features reduce complexity, making it faster to implement but offering less flexibility.

Edge: MyStay.

Which Has Better Features: MyStay or STAAH Vouchers?

MyStay offers nine unique features, including guest segmentation, room upgrade merchandising, multi-channel messaging, digital payment capture, and offer A/B testing—tools that support deep personalization and revenue growth. STAAH Vouchers provides a single, focused feature: customizable gift voucher sales, with no additional upselling or communication capabilities.

If your hotel needs advanced marketing automation, targeted upselling, or detailed guest data, MyStay’s broader feature set makes it the clear choice. For basic voucher sales without these extras, STAAH Vouchers is simpler but limited.

Edge: MyStay.

Which Has Better Customer Support: MyStay or STAAH Vouchers?

MyStay’s support team earns a 4.85/5 rating, with reviews highlighting quick, helpful responses and proactive engagement. Users appreciate ongoing support, especially when customizing features or troubleshooting PMS integration issues. The onboarding process is rated 4.66/5, further emphasizing strong customer service.

STAAH, with no recent reviews or detailed support ratings, offers limited publicly available feedback. Its support reputation remains unverified, making it difficult to assess reliability.

Edge: MyStay.

Which Has More Integrations: MyStay or STAAH Vouchers?

MyStay integrates with 30 verified partners, including leading PMS systems like HotelTime, Mews, and Oracle Hospitality, and channel managers like WuBook. STAAH boasts 54 verified integrations, including many industry leaders, with some overlap in shared partners. However, the two platforms differ in scope: MyStay’s integrations focus on hotel management and marketing tools, while STAAH’s broader partner list supports e-commerce and booking engines.

If seamless PMS and channel manager integration are priorities, STAAH’s larger partner network is advantageous. For hotel-specific communication and upselling integrations, MyStay’s focus delivers targeted benefits.

Edge: STAAH.

Which Do Hoteliers Rate Higher: MyStay or STAAH Vouchers?

MyStay’s ratings are high across segments, with a 4.82/5 overall score and a 96% recommendation rate based on recent reviews. Hotels across boutique, airport, and serviced apartments segments praise its ease of use, support, and revenue impact.

STAAH Vouchers has no recent review data or ratings, making hotel feedback unavailable. Its simplicity might appeal to smaller properties, but without current ratings, confidence in its user satisfaction remains uncertain.

Edge: MyStay.

How Much Do MyStay and STAAH Vouchers Cost?

MyStay charges a flat monthly fee of $400, with no implementation fees or freemium options. Its transparent pricing includes access to all features, making budgeting straightforward.

Pricing for STAAH Vouchers isn’t publicly disclosed, but as a standalone product, it likely follows a different, potentially scalable model based on voucher volume or website integration.

If consistent, predictable pricing matters, MyStay’s flat fee offers clarity. For flexible or usage-based pricing, further inquiry with STAAH is recommended.

What Type of Hotel Should Use MyStay?

• Hotels that want to boost revenue through targeted upselling and personalized communication.
• Properties seeking a contactless check-in/out process integrated with PMS.
• Hotels aiming to improve guest satisfaction via automated messaging and digital services.
• Hotels planning to implement multi-channel marketing (email, SMS, WhatsApp).
• Teams that value data-driven guest insights to tailor offers.
• Not ideal if your hotel only needs simple voucher sales without broader guest engagement.

Not ideal if:

• You operate a small property with minimal need for automation.
• Your main focus is just selling gift vouchers without other guest communication needs.
• You lack the infrastructure to support PMS integration.

What Type of Hotel Should Use STAAH Vouchers?

• Hotels looking for a straightforward, mobile-optimized voucher sales platform.
• Properties that want an easy-to-set-up online store for gift cards.
• Hotels with limited budgets or staff who prefer minimal configuration.
• Establishments aiming to increase revenue via gift vouchers without additional marketing features.
• Hotels that don’t require detailed guest segmentation or automated communication.

Not ideal if:

• Your hotel wants a comprehensive guest engagement solution.
• You need detailed analytics, targeting, or upselling tools.
• Your focus is on long-term relationship building beyond voucher sales.

The Bottom Line for Hotels

MyStay by MyStay is a versatile, high-rated platform supporting a broad spectrum of guest engagement activities. It’s best suited for hotels that want to increase revenue through personalized communication, automated marketing, and contactless services, offering a deep feature set that enhances the guest experience.

STAAH Vouchers, meanwhile, specializes in a fast, simple online voucher sales system. It’s ideal for properties that want a quick-to-implement, mobile-friendly solution focused on increasing gift voucher revenue without the need for additional guest communication tools.

Choose MyStay if your hotel values automation, personalization, and a comprehensive approach. Opt for STAAH Vouchers if your primary goal is to sell vouchers efficiently with minimal complexity.

In conclusion, for hotels seeking a full-featured upselling platform backed by recent, positive reviews, MyStay stands out as the clearer, more reliable option. If a quick voucher sales setup is your priority, STAAH Vouchers can fulfill that need, but with less support and fewer features.

Ultimately, aligning your hotel’s strategic goals with these product strengths will help you make the best decision for your revenue growth and guest satisfaction.