OpenHotel PMS vs. RMS:
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The Decision

Choosing the right Property Management System (PMS) can significantly impact your hotel's operations, revenue, and guest experience. OpenHotel PMS and RMS are both strong contenders, but they serve different hotel profiles and needs. Your decision hinges on understanding their core strengths, limitations, and which aligns best with your property’s size, complexity, and growth plans.

While OpenHotel offers a more recent surge in reviews and higher overall ratings, RMS has a broader feature set and larger user base. Which platform is better suited to your specific needs?

Is OpenHotel PMS or RMS Better for Hotels?

Both OpenHotel and RMS aim to streamline hotel operations and improve revenue, but their approaches differ. OpenHotel emphasizes ease of use, integrated solutions, and a strong support reputation, making it attractive for small to medium properties seeking simplicity without sacrificing functionality. RMS, on the other hand, provides a comprehensive suite with deep automation and extensive integrations, fitting for larger or more complex operations.

OpenHotel boasts a higher overall rating (4.81/5) based on 57 reviews—many recent—indicating strong current user satisfaction. RMS has a slightly lower rating (4.56/5) from 293 reviews, but with more recent feedback, especially from larger properties, highlighting its scalability and feature depth. Are you prioritizing recent user feedback or a broader feature suite?

OpenHotel PMS vs RMS: Which Should Your Hotel Choose?

If your hotel needs an intuitive, user-friendly platform with straightforward channel management, OpenHotel is the superior option. Its strengths lie in ease of use, excellent customer support, and cost-effectiveness, appealing to small and mid-sized properties like inns, boutique hotels, and budget resorts.

If your property requires advanced automation, multi-channel management, and extensive integrations—especially if you operate multiple locations or complex booking channels—RMS is the better fit. It offers a broader feature set, including trust accounting, guest profiles, POS, and dynamic reporting, making it ideal for larger or multi-property operations.

Is OpenHotel PMS or RMS Easier to Use?

OpenHotel’s UI scores 4.71/5, with many users describing it as intuitive, especially for staff unfamiliar with complex PMS. Onboarding is rated 4.61/5, and staff adoption is generally smooth, supported by personalized customer service.

RMS scores 4.28/5 for ease of use, with some users citing a steeper learning curve due to its extensive features. Support is well-rated at 4.48/5, but some users feel additional training materials would help maximize its potential.

Edge: OpenHotel.

Which Has Better Features: OpenHotel or RMS?

RMS has a clear advantage in feature count, with 51 unique features compared to OpenHotel’s zero exclusive features. RMS includes integrated CRS, guest CRM, multi-currency, online check-in, ID scanning, and real-time reporting—features that OpenHotel currently lacks.

OpenHotel offers core PMS functions, channel management, and booking engine, but RMS’s broader suite supports complex operations and personalization at scale. For comprehensive automation and guest management, RMS leads.

Edge: RMS.

Which Has Better Customer Support: OpenHotel or RMS?

OpenHotel’s support is highly praised, with a 4.82/5 rating and reviews emphasizing personalized, responsive service. Users mention outstanding support during emergencies and seamless onboarding, with some noting that staff like Peter and Valerie make a difference.

RMS’s support is rated at 4.48/5, with positive comments about knowledgeable help but some frustration over support availability and training resources. RMS’s larger team means less personalized attention, but support remains strong.

Edge: OpenHotel.

Which Has More Integrations: OpenHotel or RMS?

RMS’s integration count stands at 112 verified partners, significantly surpassing OpenHotel’s 12. Shared integrations include major OTAs and technology providers like SiteMinder, RateGain, and Canary Technologies.

OpenHotel’s integrations are limited but include key partners such as Travel Media Group and LaaSie.ai. If your hotel relies on a broad ecosystem of tech tools, RMS offers more flexibility.

Edge: RMS.

Which Do Hoteliers Rate Higher: OpenHotel or RMS?

OpenHotel receives a 4.8/5 rating based on 54 reviews, with many small and boutique properties praising its user-friendliness and support. Recent reviews highlight its ease of use and reliable service.

RMS has a 4.53/5 rating, with more reviews from larger properties emphasizing its automation, scalability, and comprehensive features. Larger hotels and resorts tend to rate RMS higher for its depth.

Edge: OpenHotel.

How Much Do OpenHotel and RMS Cost?

OpenHotel does not publicly list pricing, but its value proposition emphasizes predictable, straightforward costs without per-booking fees. RMS costs $800/month, reflecting its extensive features and integrations.

OpenHotel’s pricing model may be more attractive for smaller properties, while RMS’s flat monthly fee suits larger or expanding operations that need a full suite of tools.

What Type of Hotel Should Use OpenHotel?

• Hotels that prioritize ease of use and quick onboarding.
• Small to medium-sized properties like inns, boutique hotels, and budget resorts.
• Teams seeking integrated channel management and booking engine.
• Hotels with limited IT support or staff turnover concerns.
• Properties that value personalized customer service and fast support.

Not ideal if you need extensive automation, complex guest profiles, or multi-currency management.

What Type of Hotel Should Use RMS?

• Larger hotels, resorts, and chains requiring automation and scalability.
• Properties managing multiple locations or complex booking channels.
• Hotels needing deep integrations with POS, CRM, and online travel agencies.
• Teams looking for detailed reporting, trust accounting, and guest engagement tools.
• Hotels aiming to upgrade guest experience with a portal, upgrades, and real-time insights.

Not ideal if your hotel is small, with minimal tech needs and a tight budget.

RMS vs OpenHotel: The Bottom Line for Hotels

Both platforms aim to streamline hotel operations, but their target audiences and strengths differ. OpenHotel offers a simple, support-rich experience ideal for small to midsize properties seeking growth without complexity. RMS’s extensive feature set and broad integrations cater to larger, multi-property, or tech-forward operations needing automation and deep management tools.

Choose OpenHotel if you want an easy-to-use, cost-effective system with excellent support and recent positive reviews. Opt for RMS if your hotel requires a comprehensive, scalable platform capable of handling complex operations and integrations.

For smaller properties seeking simplicity and support, OpenHotel is the recommended choice. For larger or expanding operations that demand automation and extensive integrations, RMS stands out as the superior solution.

This comparison provides a clear, review-backed view to help your hotel make the right choice. Remember, the decision should align with your current needs and future growth plans.