Preno vs. Softstar:
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The Decision

Choosing the right property management system (PMS) for your hotel involves evaluating features, support, ease of use, and overall value. Both Preno and Softstar aim to streamline operations, but Preno’s strength lies in its extensive user base, recent reviews, and proven functionality tailored for hotels. Softstar’s focus on property management automation is compelling but remains untested in the hotel industry’s critical review landscape.

As of now, Preno’s nearly 150 reviews and recent customer feedback make it the more reliable choice for hoteliers seeking a trusted, well-supported PMS. How do these differences impact your decision?

Is Preno or Softstar Better for Hotels?

Preno and Softstar are designed to address operational challenges faced by hotels, such as booking management, billing, and staff coordination. Preno’s long-standing presence in the hotel industry, with 144 reviews and a high overall rating of 4.73/5, confirms its suitability. Softstar, with zero reviews and no demonstrated hotel-specific deployment, remains a less proven option.

Preno’s cloud-based platform offers real-time updates, integrated channel management, and guest CRM tools, essential for multi-property hotels and boutique establishments. Conversely, Softstar’s AI-driven property management features lean more toward rental properties and general property management, making it less targeted for hotels. Does your hotel need a proven hotel PMS or a broader property automation tool?

Preno vs Softstar: Which Should Your Hotel Choose?

If your hotel needs a system that simplifies multi-property management, offers integrated booking and channel management, and has a track record of customer satisfaction, go with Preno. Its features like booking engine, real-time reporting, and native email marketing are tailored for hotel operations.

If your hotel’s focus is on automating tenant tracking, maintenance scheduling, or property performance insights for rental or long-term management, Softstar’s AI-driven approach might appeal. However, without hotel-specific reviews or integrations, Preno’s proven hotel-centric capabilities make it the safer choice. Which operational priorities are most critical for your property?

Is Preno or Softstar Easier to Use?

Preno scores a 4.78/5 in ease of use, reflecting its intuitive interface, streamlined onboarding, and positive staff feedback. Its onboarding process is rated 4.68/5, with many users praising the support team for guiding them through setup. The platform’s UI is frequently described as clean and simple, reducing staff training time.

Softstar, with no available ratings or user feedback, remains untested in user-friendliness. Given Preno’s high review count, recent positive comments, and clear interface, it is the easier system to implement and adopt. Edge: Preno.

Which Has Better Features: Preno or Softstar?

Preno offers an extensive suite of features tailored for hotels, including payment processing, calendar views, custom rates, direct billing, an integrated CRS, revenue management, and a native booking engine. It also provides automation tools such as nightly audits, space optimization, and role management—features not available in Softstar.

Softstar emphasizes AI capabilities for property performance insights and tenant management, but lacks the hotel-specific features that Preno provides. With 30 features exclusive to Preno and none in Softstar, the edge clearly goes to Preno for comprehensive hotel management. Edge: Preno.

Which Has Better Customer Support: Preno or Softstar?

Preno’s customer support is rated 4.8/5, with recent reviews praising its responsiveness and helpfulness. Clients highlight quick assistance during onboarding and ongoing support, along with a proactive approach to customer needs.

Softstar, with no published review data, cannot match this level of proven support. For hotel operators seeking reliable and prompt assistance backed by current customer feedback, Preno’s support wins decisively. Edge: Preno.

Which Has More Integrations: Preno or Softstar?

Preno integrates with 17 verified partners, including Xero, SiteMinder, TrustYou, and Revinate, providing seamless connections to accounting, channel management, and guest review platforms. These integrations are critical for reducing manual work and avoiding overbookings.

Softstar has no verified integrations listed, limiting its compatibility with existing hotel tech stacks. If your hotel relies on multiple systems working together smoothly, Preno’s established integrations provide a significant advantage. Edge: Preno.

Which Do Hoteliers Rate Higher: Preno or Softstar?

Preno’s reviews show a high satisfaction rate, with an overall rating of 4.73/5 based on 144 reviews, many of which are recent. Hotels across segments, especially boutique and motels, praise its ease of use and support, with a 95% likelihood to recommend.

Softstar has no reviews or rating data, making it impossible to gauge user satisfaction. Given the recent positive feedback on Preno, it’s the clearly preferred option among hotel hoteliers. Edge: Preno.

How Much Do Preno and Softstar Cost?

Preno’s pricing is straightforward at $800 per month, with no free tier, trial, or flexible billing options. The absence of a trial period might influence your decision if you prefer testing before committing.

Softstar’s pricing details are not publicly available, making direct comparison impossible. However, the transparent and predictable pricing of Preno, combined with its proven value, positions it as a more accessible choice.

What Type of Hotel Should Use Preno?

• Hotels that manage multiple properties or boutique hotels with complex booking needs.
• Teams seeking a system with integrated channel management and revenue tools.
• Hotels looking for a cloud-based, easy-to-adopt platform with strong support.
• Hotels that prioritize real-time reporting and automation features.
• Not ideal if your property is very small or has minimal tech needs, as the system may be more feature-rich than necessary.

Not ideal if your hotel is a small bed & breakfast with minimal operational complexity or if you prefer a free or low-cost solution.

What Type of Hotel Should Use Softstar?

• Hotels or rental properties that want AI-driven property performance insights.
• Teams focusing on long-term rentals or tenant management.
• Hotels with existing tech stacks seeking a tool to automate maintenance and financial tracking.
• Hotels that value detailed analytics and property automation over front-desk management.

Not ideal if your hotel operates in a highly competitive or fast-paced environment requiring real-time booking management and integrations.

Preno vs Softstar: The Bottom Line for Hotels

The core difference is that Preno offers a hotel-specific property management system with a proven track record, extensive features, and recent positive reviews. Softstar, while promising in property management automation and AI, lacks hotel-focused reviews and proven hotel industry adoption.

If your hotel needs a reliable, well-supported PMS with strong integrations and recent user validation, go with Preno. Its comprehensive toolset makes daily operations more efficient, helping you deliver better guest experiences and boost revenue.

Choose Preno for proven hotel management, ease of use, and broad functionality. Consider Softstar only if your property management needs extend beyond typical hotel operations into broader property automation, and you are prepared for a less proven platform.