Prostay vs. ThinkReservations PMS:
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The Decision

Choosing between Prostay by Prostay and ThinkReservations PMS depends on your hotel’s needs, size, and operational complexity. Both systems aim to streamline property management but differ significantly in features, user experience, and market presence. Your team must evaluate which platform aligns with your property’s scale, growth plans, and technical capabilities to make the right investment.

Prostay offers a versatile, all-in-one PMS suitable for larger, multi-property operations, while ThinkReservations emphasizes ease of use, OTA integration, and a strong support network for smaller hotels and B&Bs. Which system will better serve your unique hospitality environment?

Is Prostay or ThinkReservations Better for Hotels?

Prostay and ThinkReservations both address core property management challenges—reservation handling, guest communication, and channel management. While Prostay claims to serve properties of all sizes with a focus on advanced automation, multi-property support, and offline capabilities, ThinkReservations concentrates on offering a straightforward, quick-to-deploy platform with extensive OTA integrations and user-friendly interfaces.

Prostay’s feature set includes unique modules like guest CRM, revenue management, and spa & wellness tools, absent in ThinkReservations. Conversely, ThinkReservations’ strength lies in its seamless OTA integration, automated night audit, and guest messaging, which cater to smaller, independent hotels and B&Bs.

Your decision hinges on whether your hotel requires comprehensive, customizable features or prefers simplicity and rapid onboarding. Do you need a scalable system with advanced modules or a streamlined platform optimized for smaller properties?

Prostay vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a multi-property management system with extensive automation, reporting, and offline operation, Prostay should be your choice. Its full suite of tools accommodates large resorts or hotel chains requiring centralized control and detailed analytics. On the other hand, if your property is a boutique hotel, B&B, or vacation rental seeking reliable OTA connectivity, simple staff onboarding, and excellent support, ThinkReservations is more suitable.

Prostay’s higher feature count (10 features exclusive, 27 shared) and broader geographic presence make it ideal for global, large-scale operations. ThinkReservations’ 16 verified integrations and significant market penetration in North America favor smaller, digitally savvy properties looking for efficiency and revenue growth.

Is Prostay or ThinkReservations Easier to Use?

Prostay’s ease-of-use score is 4.8/5, similar to ThinkReservations’ 4.82/5, indicating both are highly rated for user experience. Prostay’s onboarding process is rated 4.8/5, and ThinkReservations slightly edges with 4.73/5, supported by positive reviews praising their support teams and intuitive interfaces.

While Prostay’s interface features are seen as user-friendly, some users note a learning curve due to its extensive capabilities. ThinkReservations’ support and onboarding receive consistent praise, with many reviews describing it as “seamless” and “like adding another employee.”

Edge: ThinkReservations.

Which Has Better Features: Prostay or ThinkReservations?

Prostay offers 10 features unique to its platform, including guest CRM, centralized messaging, payment requests, automated space optimization, integrated CRS, rules-based room assignments, a revenue management module, and a spa & wellness module. Its comprehensive modules aim to handle complex, multi-property operations efficiently.

ThinkReservations provides 12 features exclusive to its system, such as group functionality, automated night audit, SMS messaging, PCI compliance, mobile app, digital registration, shift planning, and online check-in. These features are particularly appealing for smaller hotels seeking simplicity and automation.

With 27 shared features, both systems cover fundamental PMS functionalities. Prostay’s advanced modules give it an edge for hotels with complex operational needs, while ThinkReservations’ streamlined features favor smaller, guest-focused properties.

Edge: Prostay.

Which Has Better Customer Support: Prostay or ThinkReservations?

Prostay’s customer support scores a perfect 5/5, with reviews emphasizing fast, professional, and attentive service. One customer notes, “Prostay’s support team helped us with migration and ongoing issues, making the transition smooth,” highlighting its proactive assistance.

ThinkReservations also boasts strong support, rated at 4.82/5, with many users describing their support as “responsive,” “knowledgeable,” and “easy to reach.” Customers frequently mention the support team’s patience and effectiveness, but some note that weekend support could improve.

Edge: Prostay.

Which Has More Integrations: Prostay or ThinkReservations?

ThinkReservations leads significantly with 16 verified integrations, covering major OTAs like Expedia, Airbnb, TripAdvisor, and many others, including tools like Sojern, TrustYou, and OpenKey. These integrations are vital for expanding reach and automating distribution.

Prostay’s integrations are limited to 2 verified partners, including Stripe and STAAH, which restricts some automation and connectivity options. The smaller integration ecosystem makes Prostay less flexible for properties heavily reliant on third-party tools.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Prostay or ThinkReservations?

ThinkReservations garners an overall rating of 4.88/5 based on 356 reviews, with recent feedback emphasizing its user-friendliness, reliability, and support. Many small hotel and B&B owners find it “easy to learn,” “helpful for revenue growth,” and “quick to implement.”

Prostay, with only five reviews, has a 0/5 rating, which indicates a lack of recent feedback and limited user data. This makes it challenging to evaluate customer satisfaction reliably, but the absence of recent reviews suggests less current user engagement.

Therefore, the clear winner in user ratings is ThinkReservations.

Edge: ThinkReservations.

How Much Do Prostay and ThinkReservations Cost?

Prostay charges a flat $600 monthly fee with no free tier, trial, or implementation costs. Its pricing structure suggests a focus on larger properties or chains that value extensive features and multi-property support.

ThinkReservations costs $500 per month, also without a trial, but its lower price point and fewer features make it more accessible to small hotels and B&Bs seeking affordable, straightforward management.

Property size, complexity, and budget will influence your choice—Prostay’s higher price may be justified for extensive needs, while ThinkReservations offers a compelling value for smaller operations.

What Type of Hotel Should Use Prostay?

Hotels that should consider Prostay:

• Multi-property hotel groups or resorts requiring centralized control.
• Large properties with complex workflows, including spa, wellness, or extensive amenities.
• Properties needing offline capabilities due to remote locations.
• Hotels seeking advanced revenue management and automation tools.
• Teams that want a customizable platform with detailed analytics.

Not ideal if:

• Your property is small or boutique, prioritizing simplicity.
• You prefer a cloud-only SaaS with minimal modules.
• Your staff is not technologically inclined or lacks dedicated IT support.

What Type of Hotel Should Use ThinkReservations?

Hotels that should choose ThinkReservations:

• Small hotels, B&Bs, inns, or vacation rentals seeking an easy-to-use system.
• Properties heavily reliant on OTA bookings and integrations.
• Hotels looking for excellent support and quick onboarding.
• Operations focused on guest communication and upselling.
• Hotels in North America aiming for cost-effective management.

Not ideal if:

• Your property requires extensive automation or multi-property support.
• You need advanced modules like spa, revenue management, or CRM.
• Your team prefers a highly customizable or on-premise system.

The Bottom Line for Hotels

Prostay and ThinkReservations target different hotel segments with distinct strengths. Prostay’s extensive features and multi-property support make it suitable for large resorts and chains, while ThinkReservations’ ease of use, OTA integrations, and support are better for small to mid-sized hotels.

Choose Prostay if your property needs scalability, advanced automation, and offline capabilities. Opt for ThinkReservations if you prioritize simplicity, excellent support, and strong OTA connectivity.

In conclusion, ThinkReservations, with its higher recent review count (356 reviews) and a 4.88/5 rating, clearly outperforms Prostay in customer satisfaction and market presence. It’s the safer choice for most small hotels and B&Bs seeking reliable, straightforward property management.

If your hotel’s operations demand complex, multi-property management, and advanced automation, Prostay’s broader feature set and multi-region presence might justify its higher cost. But for most hoteliers evaluating current data, ThinkReservations is the more trusted, highly-rated platform—an investment backed by recent, positive feedback.

Note: This analysis reflects current reviews and feature data. Your specific needs and property size should guide your final choice.