Cloudbeds PMS vs. Prostay:
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The Decision

You’re evaluating two property management systems: Cloudbeds PMS by Cloudbeds and Prostay by Prostay. Both aim to streamline your hotel operations, improve guest experiences, and boost revenue, but they approach these goals differently. Cloudbeds offers a comprehensive, cloud-based ecosystem with extensive integrations and proven market presence, while Prostay emphasizes versatility with options for on-premise deployment and offline operation. Which solution aligns best with your hotel’s needs?

Is Cloudbeds or Prostay Better for Hotels?

Cloudbeds is a mature platform trusted by over a thousand hotels worldwide, boasting a 4.63/5 rating from more than 1,070 reviews, with 81 recent reviews in the past six months. Its cloud-first approach emphasizes connectivity, automation, and scalability, making it ideal for properties seeking a unified system that integrates reservation management, channel distribution, and guest communications.

Prostay, with only five reviews and a current 0/5 rating, is a newcomer to the market. Its on-premise flexibility and offline support appeal to hotels requiring local control, but the limited review data makes it harder to assess its reliability or user satisfaction. Are you willing to gamble on less proven technology, or do you prefer a platform with a solid track record?

Cloudbeds vs Prostay: Which Should Your Hotel Choose?

If your hotel needs a proven, feature-rich platform with a broad global reach, go with Cloudbeds. It’s especially suited for boutique, hostel, or small-to-mid-sized hotels looking for an all-in-one system with extensive integrations, automation, and a user-friendly interface.

If your hotel requires on-premise deployment, offline capabilities, or has specific IT infrastructure needs, Prostay might be a better fit—although the lack of recent reviews and limited market presence suggest caution. For most hotels prioritizing reliability and modern cloud technology, Cloudbeds remains the stronger choice.

Is Cloudbeds or Prostay Easier to Use?

Cloudbeds scores 4.61/5 for ease of use based on over 1,070 reviews, with users highlighting its intuitive interface and straightforward workflows. Its onboarding process is generally rated 4.45/5, and staff adoption is smooth, thanks to extensive training resources and support.

Prostay, with a 4.8/5 ease of use rating from only five reviews, touts its user-friendly design and quick staff training. However, the limited sample size means this rating is less representative, and the absence of broader customer feedback makes it harder to confirm its ease of use at scale.

Edge: Cloudbeds

Which Has Better Features: Cloudbeds or Prostay?

Cloudbeds offers 36 shared features plus 28 exclusive features such as integrated analytics, inventory management, multi-channel synchronization, online check-in, digital registration, guest messaging, mobile app, and advanced role management. These features support complex operations and scalability.

Prostay, with only one unique feature—on-premise deployment—is less feature-rich overall. Its core functionalities include reservations, housekeeping, billing, and channel management, but it lacks the extensive automation and integrations that Cloudbeds provides.

Edge: Cloudbeds

Which Has Better Customer Support: Cloudbeds or Prostay?

Cloudbeds boasts a 4.41/5 support rating and positive comments about its quick, responsive support team that helps during onboarding and ongoing operations. Reviewers appreciate their prompt assistance and comprehensive help resources.

Prostay’s support ratings are unavailable, and with only five reviews, no concrete feedback exists regarding its support quality. Its smaller team (20 employees) suggests limited support capacity, which could impact response times and issue resolution.

Edge: Cloudbeds

Which Has More Integrations: Cloudbeds or Prostay?

Cloudbeds features over 190 verified integrations, including major partners like Stripe, STAAH, and many OTAs, enabling seamless connectivity across booking, payment, and channel management systems. Its extensive marketplace supports customization and scalability.

Prostay, with only two verified partners, has a very limited integration ecosystem. While it may support essential functions, it lacks the flexibility and breadth of Cloudbeds’ partner network.

Edge: Cloudbeds

Which Do Hoteliers Rate Higher: Cloudbeds or Prostay?

Cloudbeds has a 4.63/5 rating from 1,071 reviews, with recent feedback emphasizing its ease of use, reliability, and ability to grow revenue through automation and advanced analytics. Hotels across segments, especially boutique and hostels, praise its comprehensive features and support.

Prostay's five reviews are too few to establish a reliable rating, and their content indicates some dissatisfaction, with a 0/5 score currently reflecting limited user confidence.

Edge: Cloudbeds

How Much Do Cloudbeds and Prostay Cost?

Both Cloudbeds and Prostay are priced at a base fee of $600 per month, with no freemium or trial options available. Cloudbeds’ transparent pricing and extensive support justify its higher market presence and feature set, while Prostay’s pricing suggests a focus on flexibility and local control.

What Type of Hotel Should Use Cloudbeds?

• Hotels seeking a reliable, scalable, cloud-based PMS with extensive integrations.
• Properties that want to simplify multi-channel distribution and automate operations.
• Boutique hotels, hostels, or small chains aiming for a user-friendly interface.
• Hotels looking to grow revenue through analytics and dynamic pricing tools.
• Teams that value a proven, supported platform with a global presence.

Not ideal if:

• You need on-premise operation or offline access.
• You prefer a system with minimal integrations.
• Your property has very specific, niche operational needs not covered by Cloudbeds.

What Type of Hotel Should Use Prostay?

• Hotels or resorts that require local control, on-premise deployment, or offline operation.
• Properties with complex network infrastructure that benefits from a hybrid cloud/local setup.
• Smaller teams comfortable with less extensive third-party integrations.
• Hotels focused on core reservation and billing functions without needing advanced automation.

Not ideal if:

• You desire a proven, widely adopted platform with extensive support.
• You require a broad ecosystem of integrations.
• Your property depends heavily on automation, analytics, or guest messaging.

Cloudbeds vs Prostay: The Bottom Line for Hotels

Cloudbeds is the more established, well-rounded platform that dominates in reviews, features, integrations, and market presence. Its comprehensive ecosystem supports growth, automation, and global operations, making it ideal for most hotels seeking reliability and scale.

Prostay offers flexibility with on-premise deployment and offline capabilities, which may appeal to specific properties with strict IT requirements. However, with limited user feedback and fewer integrations, it’s a less proven choice for the majority of hoteliers.

Choose Cloudbeds if you want a trusted, feature-rich platform with proven success; opt for Prostay if local control and offline operation are your top priorities. For most hotels, Cloudbeds clearly leads the race—more features, more stability, more confidence.