Resort Data vs. SkyTouch Technology:
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The Decision

Choosing the right property management system (PMS) is a critical decision that impacts your hotel's daily operations, guest satisfaction, and revenue. Resort Data by Resort Data and SkyTouch Technology both aim to streamline hotel management but approach this goal very differently. Resort Data offers a longstanding, niche-focused platform with limited reviews, while SkyTouch provides a more modern, feature-rich system with a broader market presence. Which one best suits your property’s needs?

Is Resort Data or SkyTouch Technology Better for Hotels?

Resort Data and SkyTouch Technology serve different hotel segments and operational needs. Resort Data, founded in 1981, caters to diverse accommodation providers like resorts, timeshares, and campgrounds, emphasizing customization and personal support. SkyTouch, established in 2013, targets primarily North American hotels, focusing on ease of use, extensive integrations, and cloud-based features.

While Resort Data boasts over 1,000 customers and tailored programming, it has no recent reviews, leaving its current performance and user experience uncertain. SkyTouch, with 119 reviews and a high recent review count, demonstrates active user engagement and ongoing improvements. Its 4.64/5 ease-of-use rating and 4.5/5 customer support reflect a system many hoteliers find reliable and accessible.

Do you prioritize a platform with a long history and custom development, or one with modern features and active user feedback?

SkyTouch vs Resort Data: Which Should Your Hotel Choose?

If your hotel needs a straightforward, well-supported cloud PMS with extensive integrations, SkyTouch is the better choice. Its 27 unique features—including housekeeping, guest profiles, a booking engine, revenue management, and real-time reporting—cater to hotels seeking comprehensive operational tools. The platform’s user-friendliness is reflected in a 4.64/5 ease-of-use rating and a 89% likelihood to recommend based on recent reviews.

Resort Data might appeal if your property requires specialized, customizable software tailored for resorts, vacation rentals, or campgrounds. Its personalized support and niche focus can be advantageous for complex or unique property types. However, the absence of recent reviews or detailed feature data makes it difficult to assess current performance.

For most hoteliers reading recent feedback, SkyTouch’s active user base and broad feature set make it the more trustworthy option. Resort Data’s legacy and niche focus could be beneficial but lack the recent validation of SkyTouch.

Is Resort Data or SkyTouch Technology Easier to Use?

SkyTouch scores a remarkable 4.64/5 in ease of use, supported by reviews praising its intuitive, web-based interface and straightforward reservation management. Users highlight how the system reduces training time—many report onboarding new staff takes less than a day—and note that remote access capabilities are a significant advantage.

Resort Data, on the other hand, has no available ratings or recent reviews, which raises questions about its current usability and support. Its user experience is likely less modern and may require more training or customization to fit your operational style.

Edge: SkyTouch.

Which Has Better Features: Resort Data or SkyTouch Technology?

SkyTouch offers 27 distinct features, including a booking engine, revenue management, channel management, guest CRM, real-time reporting, and a housekeeping module. This extensive suite enables properties to automate and manage nearly all operational aspects within a single platform.

Resort Data provides no detailed feature list or recent updates, making it hard to evaluate its capabilities. Its platform focuses on reservations, billing, and reporting but lacks the modern features and extensive integrations that SkyTouch provides.

Edge: SkyTouch Technology.

Which Has Better Customer Support: Resort Data or SkyTouch Technology?

SkyTouch’s customer support scores 4.5/5, with reviews praising its professionalism, helpfulness, and 24/7 availability. Many users appreciate how support responds quickly to issues, although some mention occasional delays with long-standing bugs.

Resort Data has no recent reviews or ratings, leaving its support effectiveness unverified. Given the active and recent support ratings for SkyTouch, it appears to be more reliable in this area.

Edge: SkyTouch Technology.

Which Has More Integrations: Resort Data or SkyTouch Technology?

SkyTouch boasts 33 verified partners, including popular integrations like SiteMinder, Chargerback Lost & Found, and GuestCentric. These integrations help streamline distribution, booking, and guest management, making it adaptable to various workflows.

Resort Data has only one verified integration, limiting its ability to connect with other systems or adapt to evolving hotel technology landscapes.

Edge: SkyTouch Technology.

Which Do Hoteliers Rate Higher: Resort Data or SkyTouch Technology?

SkyTouch has a recent review count of 119 with an overall rating of 3.5/5, and an impressive 89% likelihood to recommend. Its reviews cover a broad range of hotel types, including boutique, branded, motels, and resorts, with many praising its user-friendly interface and support.

Resort Data has no recent reviews, making it impossible to gauge current hotel satisfaction. Its lack of recent feedback implies it may not be as actively maintained or as well-regarded in today's market.

Edge: SkyTouch Technology.

How Much Do Resort Data and SkyTouch Technology Cost?

Resort Data does not list specific pricing, but typically, bespoke systems like Resort Data’s are customized, which can lead to variable costs. SkyTouch charges a flat monthly fee of $600, with no implementation fees, making its pricing transparent and predictable.

While Resort Data’s pricing may be flexible, the lack of clear figures makes budgeting difficult. SkyTouch’s straightforward pricing model allows for easier financial planning.

What Type of Hotel Should Use Resort Data?

• Hotels that require tailored software solutions to fit complex operational needs.
• Resorts, timeshares, or private clubs needing customizable programming.
• Properties that value dedicated, personal support over a large-scale feature set.
• Businesses with unique workflows that off-the-shelf systems cannot easily accommodate.

Not ideal if your hotel prefers modern integrations, extensive reporting, and rapid updates.

What Type of Hotel Should Use SkyTouch Technology?

• Hotels seeking an easy-to-use, cloud-based PMS with minimal training.
• Properties that value extensive integrations with booking engines, CRS, and channel managers.
• Hotels that want real-time reporting and comprehensive revenue management.
• Multi-property groups that need centralized control and guest CRM features.

Not ideal if your hotel requires highly customized or industry-specific solutions that go beyond standard features.

The Bottom Line for Hotels

Resort Data and SkyTouch serve different operational philosophies. Resort Data emphasizes customization and niche support, ideal for properties with complex needs and specialized workflows. SkyTouch offers a modern, feature-rich, and actively supported platform suited for a broad range of hotel types, especially those seeking efficiency and ease of use.

If your hotel prioritizes robust features, quick onboarding, and active reviews, SkyTouch clearly stands out. Resort Data may be suitable if you have highly specialized requirements and value personalized, tailored support, but the lack of recent validation lowers confidence.

For most hoteliers looking for proven performance, active support, and extensive integrations, SkyTouch is the recommended choice. Resort Data’s strengths lie in niche markets, but the absence of current reviews makes it a less certain investment.