Case Study

Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.

Sophie Cartwright

Access Hospitality · מאי 10, 2023

At the end of 2021, the leadership team of renowned Irish hotelier Ted Robinson and businesswoman Amanda Torrens, combined their hospitality and commercial experience and took over the management of the property.

Why it matters: Their ambition was simple - to be the ‘friendliest hotel in Ireland’, focusing on realising the property's potential by creating a ‘home away from home’ where guests could truly relax in the historic and luxurious surroundings. Since taking the property over, the team has expanded from 20 to 100, all committed to delivering an outstanding guest experience. We recently met with Ted to discuss the benefits the Guestline platform has brought to his property.

Solutions implemented include : Guestline PMS, Channel Manager, and Conference and Banqueting Solution

Top 3 Core Objectives: With a longstanding career in hospitality, Ted was looking to replace the previous outdated incumbent PMS.

Streamlines operational processes: Integration with ResDiary, means that restaurant availability can be viewed online and bookings can be made seamlessly by any team member at any time, all from their browser.
Superior training, accessible support: Ted has been delighted with how the switchover from the previous PMS system has gone and how quickly the team became comfortable using the Guestline platform. Ted attributes this to the support received from the Guestline team both throughout the switchover and post go-live.
Easy access: With a strong F&B and conference and banqueting business, it was important that all elements of the hotel operation were consolidated within one platform and that this information could be accessed effortlessly and easily by anyone in the hotel.

"It allows us the flexibility to know weddings, food and beverage and rooms information are all on the one platform. Anyone can access the system from any place and at any time and get all the information they want, accurate and in real-time. It has really transformed our operation.’"

Ted Robinson

Managing Director

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👍 Managing Director Ted Robinson said that Guestline is the perfect tool for our hotel:

"It allows us the flexibility to know weddings, food and beverage and rooms information are all on the one platform. Anyone can access the system from any place and at any time and get all the information they want, accurate and in real-time. It has really transformed our operation.’"

⚖️ The selection process: During their research process, Ted Robinson evaluated Access Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Access Hospitality was the best fit solution:

Managing Director Ted Robinson said, about their decision: "‘From day one, the training and support have been amazing. The Guestline team was here for a week to set the system up and ensure everyone was comfortable. And should any issues arise, my account manager is at the end of the phone, so we know that any questions will be picked up efficiently giving my team great comfort. However, the very high standard of training, combined with the highly intuitive interface, means that thankfully we rarely need to ask for help."

📈 The results: The Guestline platform allows anyone of my team to access information relating to rooms, the conference and banqueting operation, or the food and beverage department, at any time from their laptop or desktop, confident in the knowledge that it is up to date and accurate.

Improved team morale - The efficiencies associated with integration have also built morale within the team.
Easy access to accurate, real-time information for all!
Superior training combined with accessible support.