Case Study

Guest check-in and check-out transformed, and payment processing security enhanced as the Scottish country resort expands its relationship with Guestline.

Billie Ward

Access Hospitality · מאי 16, 2023

Ingliston Country Club and Hotel is a picturesque resort set in a 90-acre private estate 20 minutes from Glasgow City Centre

Why it matters: This award-winning equestrian, conference and wedding venue features a 30-bedroom boutique hotel, 13 Alpine lodges, and a 500+ person capacity indoor Grand Marquee. It was founded in 2007 by the Fraser family.

Solution Implemented: GuestPay

Top 3 Core Objectives: Hotel Challenges/ Requirements

Greater payment security: the hotel was looking for a payment system that integrated with their PMS bringing greater security to the payment process.
Streamline finance processes: It was important that any payment system was easy to use and brought efficiencies, therefore saving the team time.
Enhance the guest experience: the hotel was looking to streamline the guest’s arrival and departure process, thereby providing a hassle-free check-in/out.

"We were so impressed with the support offered by Guestline. The installation of both solutions was easy and stress-free."

Stuart Monk

Finance Director

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👍 Finance Director Stuart Monk said that Overall thoughts on GuestPay:

"We were so impressed with the support offered by Guestline. The installation of both solutions was easy and stress-free."

⚖️ The selection process: During their research process, Stuart Monk evaluated Access Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Access Hospitality was the best fit solution:

Finance Director Stuart Monk said, about their decision: "GuestPay and GuestStay have both simplified processes and driven efficiencies within the operation. We are very pleased with the solutions"

📈 The results: Benefits from implementing GuestPay

Greater confidence in security of payment processing
Ease of implementation - One point of contact within Guestline to ensure a smooth transition and assist with any queries made for a seamless and hassle-free switchover.
Streamlined processes - There is a reduction in ‘rogue’ transactions appearing, meaning less time is spent investigating unrecognised payments. Automatic updating of folios minimises human error and makes for easier reconciliations.