Case Study

Remington Turns to Back Office Software to Fill Labor Gaps

Dan Ensslen

Otelier · יָנוּאָר 16, 2025

The hotel industry has long been seen as slow to embrace modern technology, but the COVID-19 pandemic forced a rapid transformation. Remington Hotels, like many others, found itself adopting digital tools out of necessity, revolutionizing operations and improving efficiency. Now, with Otelier's help, Remington is reaping the rewards of these innovations, with a streamlined workforce and new technologies that continue to enhance guest experiences and operational performance.

Why it matters: Adopting Otelier's technology during the pandemic has proven to be a game-changer for Remington, driving efficiency and reducing reliance on staff. By leveraging digital tools for tasks like reporting, housekeeping optimization, and back-office automation, Remington not only survived the crisis but emerged more agile and effective. This shift underscores the importance of embracing technology as a strategic driver for long-term success in the hospitality industry.

DigiPay by Otelier helped reduce manual workload, freeing up leadership time and enabling more efficient management of daily operations, particularly in housekeeping and compliance processes, ultimately increasing profitability.

Top 3 Core Objectives: Remington Hotels' key objectives were to improve operational efficiency, reduce reliance on staff, and enhance guest experiences through technology adoption.

Streamline reporting and data: Automating report aggregation to free up leadership time and improve focus on guest interactions.
Optimize housekeeping performance: Leveraging digital tools to improve organization and efficiency in managing housekeeping tasks.
Automate back-office functions: Reducing manual work through software for tasks like night audits, enabling staff to focus on higher-value activities.

"In the old days, the night auditor would normally be by themselves, and on one screen they’d have the PMS open and they’d be checking in guests, and on another screen they’re putting in restaurant covers and trying to balance cash and all these things. Now with DigiAudit, it’s all one-click night audit, and Otelier handles it all and stores everything in the cloud. Managers have more time to spend with guests and running the building."

Chris Green

President

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👍 President Chris Green said that Remington Hotels achieved greater operational efficiency and cost savings by adopting technology that streamlined reporting, housekeeping, and back-office tasks.:

"In the old days, the night auditor would normally be by themselves, and on one screen they’d have the PMS open and they’d be checking in guests, and on another screen they’re putting in restaurant covers and trying to balance cash and all these things. Now with DigiAudit, it’s all one-click night audit, and Otelier handles it all and stores everything in the cloud. Managers have more time to spend with guests and running the building."

⚖️ The selection process: During their research process, Chris Green evaluated Otelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Otelier was the best fit solution:

President Chris Green said, about their decision: "DigiAudit is super fast and efficient. Before, we used to store packets, envelopes full of reports for every day. Now it’s all in the cloud; It’s just one click, go in, scroll through and send it out."

📈 The results: Remington drove greater operational efficiency, reducing labor costs, and improving guest service. By implementing DigiAudit by Otelier, Remington streamlined internal processes, allowing them to operate with fewer staff while maintaining high standards of service.

📊 Increased efficiency in reporting: Automated data aggregation and reporting saved leadership significant time, enabling more focus on guest engagement and operations.
🧹 Improved housekeeping operations: Digital tools optimized housekeeping scheduling and performance, allowing staff to accomplish more with fewer resources.
💼 Reduced labor costs: By automating back-office tasks like night audits, Remington reduced reliance on manual labor, cutting costs and allowing staff to focus on higher-value tasks.