Case Study

Guestline’s solutions have automated labour-intensive processes for both the Front Office and the Finance teams.

Billie Ward

Access Hospitality · מאי 16, 2023

Check-in and check-out processes transformed, bringing efficiencies to hotel operations and the guest experience.

Why it matters: First founded in the 19th century, St Brelade's Bay Hotel is a four-star hotel in Jersey, overlooking one of the most beautiful beaches in the Channel Islands. This beachfront property features 77 bedrooms, a state-of-the-art DW Health Club, and stands in 5 acres of stunning gardens.

Solutions Implemented: GuestPay and GuestStay

Top 3 Core Objectives: Hotel Challenges/ Requirements

Avoid hassles of queueing: During the pandemic, the hotel was looking for ways for guests to enjoy as contact-free stay as possible to protect their safety. They were keen to allow guests to pay from their phones, thus avoiding the hassle of queueing at reception.
Modernise the check-out process: They were keen to modernise and streamline the check-out process for the guest.
Improve finance processes: The hotel sought to improve finance processes, reduce chargebacks, and generate cost savings.

"The pandemic prompted us to review our guest experience to see where we could add additional safety measures for guests. GuestStay seemed the obvious choice to make check-in as contact-free as possible."

Jane Patterson

General Manager

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👍 General Manager Jane Patterson said that Why St Brelades Bay chose Guestline:

"The pandemic prompted us to review our guest experience to see where we could add additional safety measures for guests. GuestStay seemed the obvious choice to make check-in as contact-free as possible."

⚖️ The selection process: During their research process, Jane Patterson evaluated Access Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Access Hospitality was the best fit solution:

General Manager Jane Patterson said, about their decision: "Combined with GuestPay, the whole check-in and check-out experience has been transformed – check-out can now be completed in seconds. It's a better experience for our guests, and there is less pressure on our front-office team. Also, the notable reduction in chargebacks has been very well received by our finance team!"

📈 The results: Benefits of using GuestPay and GuestStay

Ease of implementation - With a straightforward setup process, the benefits to both guests and the hotel could quickly be seen!
Smoother front office operations - With registration completed pre-arrival, check-in time is greatly reduced. No more lengthy queues in the lobby and the front office team have more time to focus on servicing the guest.
Cost savings generated - Guestline’s pre-negotiated rates with credit card providers for independent hoteliers have reduced costs and provided transparency on fees.