Case Study

750% ROI: The Mandala & hotelkit Housekeeping

Stefanie Nooij

hotelkit · סֶפּטֶמבֶּר 22, 2026

The Mandala Hotel Berlin transformed its housekeeping operations with hotelkit, replacing time-consuming coordination and manual communication with digital workflows. The result: around 8 hours saved every day and one additional room cleaned per room attendant per day.

Why it matters: Housekeeping efficiency directly impacts labor costs and daily hotel operations. By saving the equivalent of one full shift per day, The Mandala gains almost 3,000 working hours per year and achieves an estimated ROI of more than 750%.

hotelkit Housekeeping connects the housekeeping team with the hotel’s PMS and other departments on one platform. Room attendants see room status and cleaning priorities directly on their smartphones, while guest requests, maintenance issues and checklists are digitally assigned and tracked. This reduces walking, phone calls and manual coordination while giving the team a real-time overview of what needs to be done.

Top 3 Core Objectives: The Mandala wanted to make housekeeping operations more efficient by reducing manual coordination, improving real-time communication and creating greater transparency across daily workflows.

Reduce coordination time: Replace phone calls, unnecessary walking and manual follow-ups with digital communication and automated room prioritization.
Increase housekeeping efficiency: Enable room attendants to work more efficiently by providing live room status, priorities and relevant PMS information directly on their smartphones.
Improve cross-team transparency: Connect Housekeeping, Front Office and Maintenance so guest requests, technical issues and completed tasks are centrally documented, assigned and easy to track.

"“Today, each room attendant can clean one more room per day on average – that makes a huge difference for us.”"

Dimitrij Zakharchuk

Rooms Division Manager

👍 Rooms Division Manager Dimitrij Zakharchuk said that We clean one more room per day.:

"“Today, each room attendant can clean one more room per day on average – that makes a huge difference for us.”"

⚖️ The selection process: During their research process, Dimitrij Zakharchuk evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

Rooms Division Manager Dimitrij Zakharchuk said, about their decision: "“Information no longer gets lost. Once something is entered, someone takes care of it—without five extra steps.”"

📈 The results: By digitizing housekeeping workflows, The Mandala significantly increased productivity while reducing daily coordination. The team saves around 8 working hours per day, while each room attendant can clean one additional room per shift.

~8 hours saved per day – the equivalent of one full shift
+1 room cleaned per room attendant per day
Nearly 3,000 working hours saved per year, resulting in an estimated ROI of over 750%