Case Study

Greener Check-Ins, Happier Guests: Mr. C. Coconut Grove's Sustainability Transformation with Tablet Registration

Amanda McDowell

Canary Technologies · דֵצֶמבֶּר 02, 2024

Mr C Coconut Grove transformed its check-in process with Canary's Tablet Registration solution. Guests now complete digital registration forms on tablet devices at the front desk.

Why it matters: Staff have time back to focus on hospitality rather than manual data entry. Additionally, storing guest data in the cloud ensures easy retrieval in the event of chargebacks, and saves on storage costs.

“It’s helping us enhance the guest experience,” said Director of Front Office Jonathan Paul. “Typing information out instead of writing everything is easier for guests. As a result, our guest information collection has improved significantly, which is a key point for us.”

Top 3 Core Objectives: Implementing Canary Tablet Registration came with a host of benefits for Mr. C Coconut Grove.

Improved data accuracy: Eliminating handwritten forms enhanced accuracy and increased guest data collection, reducing errors during check-in.
Faster check-ins: Tablet Registration reduces guest check-in time, enhancing guest experience.
Streamlined front desk: With Tablet Registration, all guest data is automatically stored in the cloud and easily accessible.

"Overall, Canary Tablet Registration has modernized our check-in process. It’s seamless, sustainable, and saves us time and money."

Jonathan Paul

Director of Front Office

👍 Director of Front Office Jonathan Paul said that Canary revolutionized its front desk operations.:

"Overall, Canary Tablet Registration has modernized our check-in process. It’s seamless, sustainable, and saves us time and money."

⚖️ The selection process: During their research process, Jonathan Paul evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Director of Front Office Jonathan Paul said, about their decision: "Sustainability is important to today's socially and environmentally-conscious guests, which is why we partnered with Canary and chose to implement their Tablet Registration product."

📈 The results: Jonathan cites improved efficiency, accuracy, and guest and staff satisfaction since implementing Tablet Registration. He recommends the solution for its elegant design and ability to save time and costs while enhancing marketing efforts through required guest information fields.

The hotel saved 700-1000 sheets of paper per month, cut ink usage by 50% and reduced costs on paper, ink, and pens.
The hotel no longer has to pay to store physical registration cards offsite after 30 days, saving costs over time.
The modernized check-in process is a great experience for guests and saves the hotel both time and money.