Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

GUEST EXPERIENCE

The management team at the Watertown Hotel wanted to provide their guests with a mobile check-in option that enabled them to better curate their stay. They found everything they were looking for in Canary's Guest Management solutions.

Why it matters: In a post-covid world, people are more comfortable with technology than ever and expect to be able to engage with all kinds of businesses, including hotels.

By deploying Canary's Guest Management solutions, like Check-In and Upsells, the management team at the Watertown Hotel hoped to create a more streamlined experience that included less paperwork for both guests and staff.

Top 3 Core Objectives: There were three main objectives that the Watertown Hotel wished to accomplish by deploying Canary: create a frictionless check-in experience, reduce front desk work and enable guests to self select room upgrades and upsell packages during their check-in.

Create a frictionless check-in: The modern check-in process has too much paper and not enough personality for most hotel guests. The Watertown Hotel wanted to make sure every guest received the best experience possible.
Reduce front desk work: Like many hotels, the Watertown Hotel has had to deal with ongoing staffing shortages since the pandemic and needed a technology solution that would help them streamline operations at the front desk.
Offer more upsells options: The management team at the Watertown Hotel historically relied on front desk agents to push upsell options. By deploying Canary's guest management solutions, they hoped to empower guests to curate their own experiences.

Innovators Mentioned

Canary Technologies

Della-Rae Carriere

Director of Brand Marketing

The Watertown Hotel

"Our hotel's guest check-in experience has been significantly improved by Canary and we're driving more upsell revenue than ever."

Della-Rae Carriere

Director of Brand Marketing

👍 Director of Brand Marketing Della-Rae Carriere said that A more modern check-in process has resulted in better experiences for both hotel staff and guests.:

"Our hotel's guest check-in experience has been significantly improved by Canary and we're driving more upsell revenue than ever."

⚖️ The selection process: During their research process, Della-Rae Carriere evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Director of Brand Marketing Della-Rae Carriere said, about their decision: "Canary's robust technology platform and strong reputation in the hospitality space were instrumental to us selecting the platform for use at the Watertown Hotel."

📈 The results: Shortly after deploying Canary's solutions at the Watertown Hotel, the team saw the results they were looking for. The guest experience was significantly improved and staff administrative work was reduced.

Canary's Contactless Check-In solution now enables Watertown Hotel guests to select check-in from their mobile devices before they ever set foot on the property and select upsells and upgrade packages entirely on their own.
By replacing antiquated check-in procedures with Canary's modern technology solutions, the Watertown Hotel was able to cut down front desk administrative work by 20%.
The Watertown increased upsells by 200%, boosting ancillary revenue and the hotel's bottom line.

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