How FPG Helped Anantara Ubud Bali Achieve the #1 RevPAR Ranking in Asia

GUEST EXPERIENCE

When Anantara Ubud Bali Resort partnered with Frontline Performance Group in early 2025, the goal was straightforward: help the front office team upsell more consistently and track performance more effectively. Within months, the property was ranked #1 among Minor Hotels in Asia for RevPAR Impact, while team confidence, engagement and revenue performance all improved. Here’s how they did it.

Why it matters: The results went beyond revenue. Anantara Ubud Bali Resort gave its front office team a clearer process, better visibility into performance and the confidence to engage guests more effectively. The outcome was measurable business growth, stronger team motivation and recognition as the top-performing Minor property in Asia for RevPAR Impact.

FPG’s front desk upselling solution gives hotel teams a structured way to identify and offer relevant upgrades to guests, while helping leaders track performance, training and incentives in one place. For Anantara Ubud Bali Resort, that meant stronger guest engagement, more confident staff and measurable revenue growth — ultimately leading to the property being ranked #1 among Minor Hotels in Asia for RevPAR Impact.

Top 3 Core Objectives: The main objective was to improve front-desk upselling by giving the team better training, clearer performance tracking and a more consistent process. Anantara Ubud Bali Resort also wanted to increase incremental revenue while building staff confidence and improving guest interactions.

Increase Front Desk Upselling: Create a more consistent and effective upselling approach by giving front office teams the skills, structure and support needed to engage guests confidently.
Improve Revenue Visibility: Implement a system that could accurately track upselling activity, performance and monthly results to help leadership measure progress and identify opportunities.
Build Team Confidence: Equip staff with practical training and coaching to improve guest interactions, strengthen confidence and encourage long-term engagement with upselling goals.

Innovators Mentioned

Frontline Performance Group

Nyoman Juniasa

Director of Rooms

Anantara

"The confidence of the team is much higher compared to before and they have the right skills to upsell. With the program, the team have new skills and knowledge as well as the motivation to upsell."

Nyoman Juniasa

Director of Rooms

👍 Director of Rooms Nyoman Juniasa said that Speaking about the impact the program had on the front office team, Nyoman said the team's confidence had improved.:

"The confidence of the team is much higher compared to before and they have the right skills to upsell. With the program, the team have new skills and knowledge as well as the motivation to upsell."

⚖️ The selection process: During their research process, Nyoman Juniasa evaluated Frontline Performance Group's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Frontline Performance Group was the best fit solution:

Director of Rooms Nyoman Juniasa said, about their decision: "The program is very helpful, not only improving the hotel's KFI and revenue, but also helping the team members be confident with the upselling skills they learned. With the system, we can generate reports easily and accurately!"

📈 The results: Since partnering with FPG in March 2025, Anantara Ubud Bali Resort achieved sustained growth in upselling performance and revenue impact. The property reached a 6.71% RevPAR Impact YTD, delivered a 78:1 ROI and was ranked the #1 Minor property in Asia for RevPAR Impact in September 2025. Alongside the financial results, the front office team gained stronger upselling skills, higher confidence and improved engagement.

Revenue Growth and ROI Anantara Ubud Bali Resort achieved a 6.71% RevPAR Impact YTD between March and September 2025, with performance steadily improving throughout the partnership. By September, the property reached a 7.4% RevPAR Impact and delivered a 78:1 return on investment.
#1 Ranked Minor Property in Asia In September 2025, the resort was ranked the #1 Minor property in Asia for RevPAR Impact. The recognition reflected consistent upselling performance and strong adoption of the program across the front office team.
Stronger Team Confidence and Engagement Through ongoing coaching and training, the front office team became more confident in offering upgrades and engaging with guests. Staff developed stronger upselling skills, improved motivation and greater confidence in day-to-day guest interactions.

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