The Statesman Hotel: Streamlining Operations and Elevating Guest Experience with Goki's Smart Access Solutions

GUEST EXPERIENCE

The Statesman Hotel, a cherished establishment in the heart of the city, embarked on a journey to enhance guest satisfaction and operational efficiency. With a focus on modern technology and a guest-focused approach, the hotel aimed to revolutionise its operations. By partnering with Goki and adopting SmartKeys and DoorCodes, The Statesman Hotel sought to eliminate repetitive admin tasks, reduce environmental impact, and provide an unparalleled experience for its guests.

Why it matters: In a competitive hospitality landscape, The Statesman Hotel aimed to set new standards. By embracing Goki's technology, the hotel not only reduced operational burdens but also ensured that guests were met with personalised attention, making their stay truly memorable.

Goki's SmartKeys and DoorCodes enabled The Statesman Hotel to eliminate plastic key cards, reducing environmental impact and streamlining guest access, leading to operational efficiency and enhanced guest satisfaction.

Top 3 Core Objectives: The Statesman Hotel aimed to achieve three key objectives: adopting modern technology, ensuring operational efficiency, and enhancing guest experience through a dedicated guest-focused approach.

Modernising Access: To adopt cutting-edge technology, replacing traditional key cards with Goki's SmartKeys and DoorCodes for a seamless and eco-friendly guest experience.
Ensuring Operational Efficiency: To reduce repetitive admin tasks undertaken by staff, streamlining operations and enabling the team to focus on personalized guest interactions.
Elevating Guest Experience: To provide an excellent guest experience by meeting guest needs and demands proactively, fostering a guest-focused environment.

"Goki's SmartKeys and DoorCodes have not only streamlined our operations but have also empowered our team to focus on what matters most - our guests. The reduction in plastic waste aligns with our commitment to sustainability. Additionally being able to manage the property from my phone suits me perfectly as I always only have my phone with me."

Kirsty Danks-Brown

General Manager

Innovators Mentioned

The Statesman

Goki

Kirsty Danks-Brown

General Manager

The Statesman

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👍 General Manager Kirsty Danks-Brown said that When we were evaluating access solutions, Goki stood out as the clear choice. Its SmartKeys and DoorCodes not only aligned with our eco-friendly initiatives but also ensured seamless access for our guests. The decision to choose Goki was unanimous among our team, knowing it would enable us to deliver exceptional guest experiences.:

"Goki's SmartKeys and DoorCodes have not only streamlined our operations but have also empowered our team to focus on what matters most - our guests. The reduction in plastic waste aligns with our commitment to sustainability. Additionally being able to manage the property from my phone suits me perfectly as I always only have my phone with me."

⚖️ The selection process: During their research process, Kirsty Danks-Brown evaluated Goki's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Goki was the best fit solution:

General Manager Kirsty Danks-Brown said, about their decision: "When we were evaluating access solutions, Goki stood out as the clear choice. Its SmartKeys and DoorCodes not only aligned with our eco-friendly initiatives but also ensured seamless access for our guests. The decision to choose Goki was unanimous among our team, knowing it would enable us to deliver exceptional guest experiences."

📈 The results: The implementation of Goki's SmartKeys and DoorCodes transformed The Statesman Hotel's operations, ensuring operational efficiency, reducing environmental impact, and elevating the overall guest experience.

Goki's technology eliminated plastic key cards, reducing waste and contributing to environmental sustainability, aligning with The Statesman Hotel's eco-friendly initiatives. It also means there are no more misplaced key cards as Goki provides access to rooms digitally meaning there is no need for a guest to remember to take the key card each time you leave the room.
The removal of repetitive admin tasks allowed the staff to focus on personalized guest interactions, ensuring that guests' needs and demands were met promptly and efficiently. The Statesman Hotel also utilizes Goki for the onsite F&B facility, such as their restaurant and cocktail room. In addition, it’s super efficient and beneficial for staff access too as they do have to carry multiple keys around for different doors and easily get access via Goki DoorCodes, SmartKeys or staff wristbands.
The guest-focused approach, coupled with Goki's technology, created an unparalleled experience, with guests enjoying seamless access and personalised attention throughout their stay. By choosing Goki, The Statesman Hotel was able to remove the onsite reception and move to a self-check-in facility. It’s very easy to assist guests checking in when using a digital access system like Gok. Most of the time guests arrive with their access details already in their pocket which means they can go straight up to the room and avoid long queues at old school receptions.

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