Hotel Lancaster achieves an impressive digital makeover with Mews

GUEST EXPERIENCE

This iconic hotel in Paris embraced modernization by putting a forward-thinking PMS and next-gen hotel tech at the heart of their operations.

Why it matters: Nestled in a charming townhouse just moments away from the Champs Elysées, Hotel Lancaster offers an intimate Parisian retreat with 44 elegantly appointed rooms and 10 luxurious suites. After a recent redesign, the hotel’s decor is a curated mix of antique furnishings and contemporary pieces. Guests can unwind in the tranquil spa, indulge in gourmet dining at the on-site restaurant and savor the refined ambiance of the CopperBay Bar. The hotel also offers two meeting rooms, an outdoor patio, and is welcoming to pets, ensuring a comfortable stay for all.

“Mews proved to be a supportive and strategic partner that helped us modernize the hotel, especially the way we approach guest experience. We were expecting a lot, but they somehow exceeded our expectations.” Jibbe Baas Marketing and Revenue manager

Top 3 Core Objectives: This iconic hotel in Paris embraced modernization by putting a forward-thinking PMS and next-gen hotel tech at the heart of their operations.

Unlimited connectivity: Integrations used to be a time-consuming and costly process, often requiring manual migrations and hefty connection fees. Hoteliers would spend weeks, sometimes months, just getting their systems to talk to each other.
Fast and secure transactions: Non-automated payments lead to time-consuming manual processes, more errors and slower check-ins. They can also compromise security and leave both the hotel and guests vulnerable to fraud, ultimately hurting efficiency and guest satisfaction.

Innovators Mentioned

Mews

Jibbe Baas

Marketing and Revenue manager

Hotel Lancaster

"“Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be handled.”"

Jibbe Baas

Marketing and Revenue manager

👍 Marketing and Revenue manager Jibbe Baas said that “Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be handled.”:

"“Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be handled.”"

⚖️ The selection process: During their research process, Jibbe Baas evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Marketing and Revenue manager Jibbe Baas said, about their decision: "“With Mews, connecting to new tools is effortless – just what you’d expect in this day and age. We've built a future-proof ecosystem of hotel software that fits our needs perfectly.”"

📈 The results: Switching to Mews Payments was revolutionary. By automating processes, they’ve freed up one full-time employee to spend less time on transactions and more time on creating unforgettable guest experiences. Thanks to seamless integration with Mews Terminals, payments are easy, secure and transparent. Through Mews Marketplace, they have access to over 1,000 integrations that seamlessly connect with their existing tech.

2 terminals with a 5” touchscreen display, ideal for use as a hybrid countertop terminal and/or wireless handheld device
Tokenized card details stay with the guest profile for simple purchases at any time during their stay
Drastically reduced chargebacks