AMANO Hotels and SuitePad’s Stay Manager: Boosting Guest Engagement, Sustainability, and Revenue

GUEST EXPERIENCE

AMANO Hotels prioritized guest experience and innovation by being one of the first to pilot SuitePad’s Stay Manager. Since its launch in April 2024, the hotels have seen significant increases in Green Option orders and breakfast upsells.

Why it matters: In just one month, AMANO Grand Central saw a 78% revenue increase in their breakfast orders. The hotel also increased its average skipped room cleanings by 143% after the Stay Manager went live.

The feature offered a simple yet impactful solution by allowing guests to skip room cleaning or book breakfast directly through the in-room tablet at the start of their stay, making it easier for all parties to manage stay-related details.

Top 3 Core Objectives: AMANO Hotels aimed to enhance guest engagement and satisfaction through SuitePad’s Stay Manager, increase revenue with breakfast upselling, and promote sustainability while improving operational efficiency through the Green Option feature.

Maximize the Operational Efficiency: AMANO Hotels sought to maximize operational efficiency by streamlining processes with SuitePad’s digital solutions, reducing repetitive tasks, and allowing staff to focus on personalized service and guest engagement.
Improving Guest Engagement: By integrating SuitePad’s Stay Manager feature, AMANO Hotels aimed to enhance guest interaction with digital solutions, making services more accessible and improving overall satisfaction.
Achieve Revenue Growth: AMANO Hotels utilized the Stay Manager to increase breakfast upsell revenue, demonstrating how digital tools can directly contribute to revenue growth.

Innovators Mentioned

AMANO Group

SuitePad

Phillip Rokeach

CEO of the AMANO Group

AMANO Group

"SuitePad has transformed how we interact with guests. The Green Option alone has saved us significant housekeeping costs while empowering our guests to actively contribute to a more sustainable stay. The ROI we’ve seen speaks for itself."

Phillip Rokeach

CEO of the AMANO Group

👍 CEO of the AMANO Group Phillip Rokeach said that Phillip Rokeach highlighted that SuitePad's Green Option feature not only supported the hotels' sustainability efforts but also led to significant housekeeping cost savings:

"SuitePad has transformed how we interact with guests. The Green Option alone has saved us significant housekeeping costs while empowering our guests to actively contribute to a more sustainable stay. The ROI we’ve seen speaks for itself."

⚖️ The selection process: During their research process, Phillip Rokeach evaluated SuitePad's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SuitePad was the best fit solution:

CEO of the AMANO Group Phillip Rokeach said, about their decision: "We highly recommend SuitePad to other hotel groups. It has allowed us to deliver a more seamless and personalized guest experience, and we’ve seen a tangible impact on our bottom line."

📈 The results: AMANO Hotels achieved remarkable outcomes with SuitePad, including a significant increase in skipped room cleanings, boosted breakfast upsell revenue, and enhanced guest engagement through high tablet usage.

A 143% increase in skipped room cleanings at Hotel AMANO Grand Central and a 95% increase at Hotel ROMY, enhancing sustainability efforts and reducing housekeeping costs.
A 78% increase in breakfast upsell revenue at Hotel AMANO Grand Central within one month, demonstrating the power of digital tools in driving revenue.
Achieving an average session duration of 3 minutes and total tablet usage reaching 25 hours per day across the hotels.