Oram Hotels Saves About $63,000 on Housekeeping Across Two San Diego Hotels with SuitePad

GUEST EXPERIENCE

Oram Hotels put SuitePad in all 258 rooms of The Guild and Granger in San Diego at the end of March 2026. In five months, guests skipped 3,158 cleanings, saving about $63,000, bought $7,440 in late check-out, and asked the in-room AI 2,832 questions.

Why it matters: Two very different hotels on the same platform each found their own return. Owners can see which profile matches their hotel and where their first result will come from.

SuitePad replaces the room phone with an in-room device and AI assistant. At The Guild and Granger, guests use it to skip housekeeping with one tap, book late check-out, browse dining and the neighbourhood, and get answers to everyday questions at any hour.

Top 3 Core Objectives: Oram Hotels brought SuitePad in for the guest experience, and wanted it to pay for itself through lower housekeeping costs and new in-room sales.

Better In-Room Guest Experience: Give guests in two historic, non-chain-style hotels one place to find dining, the city and hotel information, in their own words and at any hour.
Plan Housekeeping Ahead Of: Replace the Do Not Disturb sign, which housekeeping only discovers at the door, with an opt-out the team sees in advance.
Sell Late Check-Out Directly: Let guests book and pay for late check-out from the room, without a call to the front desk.

Innovators Mentioned

Oram Hotels

SuitePad

Kevin Mansour

Co-Founder of Oram Hotels

Oram Hotels

"“We brought it in for the guests. Then the Green Option started paying for it.”"

Kevin Mansour

Co-Founder of Oram Hotels

👍 Co-Founder of Oram Hotels Kevin Mansour said that Co-Founder Kevin Mansour said SuitePad started as a guest experience decision and soon paid for itself::

"“We brought it in for the guests. Then the Green Option started paying for it.”"

⚖️ The selection process: During their research process, Kevin Mansour evaluated SuitePad's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SuitePad was the best fit solution:

Co-Founder of Oram Hotels Kevin Mansour said, about their decision: "“Now we get the guest experience and the return in the same package, and that is why the next hotel is already on the list.”"

📈 The results: In five months, guests spent 761 hours on the devices at an average of 3:46 per session, and each hotel found its own strength: The Guild in housekeeping savings, Granger in late check-out and AI use.

3,158 cleanings skipped across both hotels, saving about $63,000 based on Oram’s own cost figures
$7,440 from 168 confirmed late check-outs, with 96-room Granger selling more than 162-room The Guild
1,443 AI conversations and 2,832 guest questions answered from the room