Seamless Management Across Four Properties: Diamond Hotels' Success with Event Temple

MEETINGS & EVENTS

Discover how Diamond Hotels transformed their operations by centralizing customer and event data across multiple properties, significantly enhancing efficiency and guest satisfaction.

Why it matters: This case study highlights the strategic improvements in operational efficiency and communication within Diamond Hotels, demonstrating tangible benefits in customer service and operational management that can serve as a model for the hospitality industry through Event Temple

From customized reports to automatic lead follow-up, Event Temple ensures that Hotel communication with clients and internal team members is flawless.

Top 3 Core Objectives: Diamond Hotels was looking for a scalable solution to centralize customer and event data across multiple properties, enhancing operational efficiency and communication. The system must also support remote management of all operations, including contract sign-offs.

Data Centralization: To centralize all customer and event data for easy access and management
Effective Communication: Facilitate faster and more effective communication with clients and hotel teams
Cloud-Based Platform: Ability to manage all operations, including contract sign-offs remotely

Innovators Mentioned

Diamond Hotels Management Inc.

Event Temple

Brian Hope

Regional Director of Sales

Diamond Hotels Management Inc.

"We wanted to centralize the data about our accounts so we could focus on total account management. This allowed us to prospect new and existing business easily and keep records on outcomes. Our PMS alone wasn’t able to provide this support, and now we can easily look up and report on the information we need."

Brian Hope

Regional Director of Sales

👍 Regional Director of Sales Brian Hope said that Seamless communication with clients and robust reporting as required.:

"We wanted to centralize the data about our accounts so we could focus on total account management. This allowed us to prospect new and existing business easily and keep records on outcomes. Our PMS alone wasn’t able to provide this support, and now we can easily look up and report on the information we need."

⚖️ The selection process: During their research process, Brian Hope evaluated Event Temple's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Event Temple was the best fit solution:

Regional Director of Sales Brian Hope said, about their decision: "The quick setup of Event Temple at our four properties demonstrated the platform's agility and effectiveness in meeting the our needs for efficient communication with clients and within hotel operations. The web-based nature of the platform also enabled seamless collaboration among remote team members and ensures timely responses to inquiries, further enhancing the customer service we provide."

📈 The results: Event Temple provided quick setup across properties, efficient client and operational communication features, and enabled the Hotels for faster responses to enhance customer service.

Rapid setup and activation across four properties with dedicated support
Enhanced communication between clients and within hotel operations
Improved response times to inquiries, which boosts customer service

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