Case Study

Guestline’s systems bring simplicity, efficiency and automation to the Handel’s Hotel operation.

Billie Ward

Access Hospitality · מאי 17, 2023

The hotel changed ownership mid-lockdown with Christian Nanni taking the mantle of Managing Director in July 2020. In addition to undertaking a complete refurbishment of the hotel’s interior which was only completed in November 2022, the most pressing priority for Christian on assuming his new role was a full review of the hotel's technology systems.

Why it matters: He was keen to ensure they were not only fit for purpose, but also supported his future vision for the company. Further to extensive evaluation, Handel’s Hotel chose the Guestline platform to bring the efficiencies the hotel was looking for.

Solution implemented: Guestline PMS, GuestPay, Guestline Channel Manager, Guestline Direct Booking Manager, Guestline Google Connector

Top 3 Core Objectives: What did Handel's Hotel want from a PMS?

More time for guests: They were spending too much time on highly manual back-end processes leaving the team little time to engage with guests
Intuitive platform: An intuitive, easy-to-use platform that staff felt comfortable using
Available support: Proactive account management and on-hand support

"We are delighted with the Guestline platform. We were looking for a system that quickly brought efficiencies to the operation as well as setting us up for the future, as guests look more and more to technology to manage aspects of their stay. Guestline has delivered on both of these and is by far the most straightforward and intuitive system we have used."

Christian Nanni

Managing Director

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👍 Managing Director Christian Nanni said that Guestline has delivered on both of these and is by far the most straightforward and intuitive system we have used.:

"We are delighted with the Guestline platform. We were looking for a system that quickly brought efficiencies to the operation as well as setting us up for the future, as guests look more and more to technology to manage aspects of their stay. Guestline has delivered on both of these and is by far the most straightforward and intuitive system we have used."

⚖️ The selection process: During their research process, Christian Nanni evaluated Access Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Access Hospitality was the best fit solution:

Managing Director Christian Nanni said, about their decision: "More and more, guests are looking to their mobile phones to manage aspects of their stay. An integrated tech stack, including such functionality as GuestPay allowing guests to pay their bills from their mobile phone, is setting the scene for what I believe will be commonplace in the next 5 to 10 years. More and more aspects of the guest journey will be managed from mobile devices, saving staffing costs and allowing staff to focus on delivering a superior guest experience. I am confident that by partnering with Guestline, with their focus on innovation and continual improvement, we have invested in a system that will evolve to support the customer journey as guests look more and more to technology to deliver all aspects of their stay."

📈 The results: What did Guestline provide for Handel's Hotel

Ease of Use: The resulting efficiencies have both saved time due to a more productive and efficient team, and resulted in cost savings with much of the administrative work now automated.
On hand support: Easy access to a helpful and knowledgeable customer support team was key to any platform selection so problems could be quickly rectified.
Seamless Integration: A fully integrated solution also means less time spent reconciling information between systems, allowing for more guest time.