How Raymond Management Company Reduced Overtime and Strengthened Team Balance with Hotel Effectiveness

OPERATIONS

Raymond Management Company, a family-owned management company with more than four decades of history, operates 36 hotels across the United States. Known for its commitment to legendary service, the company combines a growth mindset with a family-like culture that keeps associates engaged for decades.

Why it matters: Labor is hospitality’s largest expense, and even small inefficiencies can quickly erode profitability. Raymond Management Company recognized that its spreadsheet-driven process wasn’t efficient, often leading to costly overtime and stressed associates.

The company leadership needed real-time clarity and a system that would improve accountability while supporting team well-being.

Top 3 Core Objectives: Raymond Management Company wanted to address operational inefficiencies and strengthen both profitability and culture.

Reduce overtime costs: Set a realistic but ambitious goal of reducing overtime by 1% across all hotels.
Improve scheduling accuracy: Deliver balanced, right-sized schedules to reduce strain on staff.
Create portfolio-wide accountability: Share property performance transparently to encourage consistency.

"We looked at historical usage and set a goal to reduce overtime hours to 1% of total hours. We’ve maintained that month after month all year long. A lot of it comes down to focusing on daily reporting."

Frank Morris

Regional Manager

Innovators Mentioned

Raymond Management Company

Actabl

Frank Morris

Regional Manager

Raymond Management Company

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👍 Regional Manager Frank Morris said that he used Hotel Effectiveness to achieve his target of reducing overtime across the portfolio:

"We looked at historical usage and set a goal to reduce overtime hours to 1% of total hours. We’ve maintained that month after month all year long. A lot of it comes down to focusing on daily reporting."

⚖️ The selection process: During their research process, Frank Morris evaluated Actabl's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Actabl was the best fit solution:

Regional Manager Frank Morris said, about their decision: "What we had before wasn’t efficient at all. It was subject to errors and took significant resources. Having a program tailored for real-time metrics and reporting was something we needed. Fortunately, we found that with Hotel Effectiveness."

📈 The results: Raymond Management Company achieved measurable gains that spanned operations, finance, and culture.

Cut overtime by 1%, delivering significant savings across the portfolio.
Eliminated reliance on temporary labor, even during the pandemic.
Enhanced associate satisfaction through predictable schedules and a stronger work-life balance.

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