How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

OPERATIONS

The Days Inn by Wyndham Saskatoon deployed Canary's Digital Authorizations solution to become PCI compliant and reduce chargeback cases and fraud at the property.

Why it matters: Before Canary, the Days Inn by Wyndham Saskatoon relied on paper and PDF forms to process credit card authorizations. This led to semi-regular chargebacks that cost the properties $1000's per year due to PCI non-compliance.

Paper and PDF credit card authorization forms lead are known vulnerabilities that are regularly targeted by bad actors.

Top 3 Core Objectives: The Days Inn by Wyndham Saskatoon wanted to reduce chargebacks and gain PCI compliance by deploying Digital Authorizations.

Reduce Chargebacks:: When the Days Inn by Wyndham Saskatoon used paper and PDF forms for credit card authorizations, the around $5k in chargebacks annually. They hoped Canary would reduce this (if not eliminate it).
Become PCI Compliant:: While it relied on paper and PDF forms, the Days Inn by Wyndham Saskatoon was out of PCI compliance and wanted to fix this issue.
Increase Staff Efficiency:: Before using Canary, it would often take the hotel's staff more than an hour to get contracts and authorization forms signed and completed. The Days Inn by Wyndham Saskatoon wanted to speed this up.

Innovators Mentioned

Days Inn by Wyndham Saskatoon

Canary Technologies

Diane Wolfe

General Manager

Days Inn by Wyndham Saskatoon

"Since implementing Canary, we have not received a single chargeback case and it’s been more than a year since we signed on with the platform."

Diane Wolfe

General Manager

👍 General Manager Diane Wolfe said that General Manager Diane Wolfe said that Canary has helped them end chargebacks cases at their property::

"Since implementing Canary, we have not received a single chargeback case and it’s been more than a year since we signed on with the platform."

⚖️ The selection process: During their research process, Diane Wolfe evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Diane Wolfe said, about their decision: ""We looked at a few different options for implementing a PCI compliant authorizations solution, but nothing came close to Canary's ease-of-use and comprehensive toolset.""

📈 The results: The Days Inn by Wyndham Saskatoon has achieved everything it set out to by implementing Canary's Digital Authorizations solution.

The Days Inn by Wyndham Saskatoon front desk is 35% more efficient since implementing Canary.
The hotel is now in full PCI Level 1 compliance.
Chargebacks have stopped since the deployment of Canary.