How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

OPERATIONS

INNESS Luxury Resort uses Canary’s Digital Tipping solution to boost team morale and ensure employees are being rewarded for their hard work.

Why it matters: INNESS is a beautiful countryside retreat situated in the heart of the Hudson Valley. Traditionally, guests would show their gratitude for outstanding service with cash. But as cash-carrying declined, so did tips.

“You see it at hotels everywhere,” said INNESS hotel manager Carlos Gonzzatti. “People carry less cash today and new solutions are needed to make sure staff members are still able to receive tips. It’s the reason our team at INNESS became interested in Canary’s Digital Tipping product.”

Top 3 Core Objectives: By deploying Canary's Digital Tipping solution, INNESS wanted to make it easy for guests to leave cashless tips.

Improve Guest Experience: Before Canary, staff members used mobile payment services like Venmo and Cash App to try to recoup some of the tips they had lost. But there were a number of issues with this approach, including the fact that a guest would need to have the same app as the staff member already downloaded on their phone.
Boost Staff Morale: The management team wanted to provide more ways for staff to earn rewards and recognition for their hard work.
Increase Employee Engagement: INNESS aimed to boost employee engagement with guests, ultimately improving guest satisfaction, too.

Innovators Mentioned

INNESS Luxury Resort

Canary Technologies

Carlos Gonzzatti

Hotel Manager

INNESS Luxury Resort

"Our employees definitely appreciate [digital tipping]. They know that most people aren’t carrying cash, and, if they receive a $5, $10 or $20 digital tip, they probably wouldn’t have received it at all otherwise."

Carlos Gonzzatti

Hotel Manager

👍 Hotel Manager Carlos Gonzzatti said that Canary helped INNESS reward and recognize employees:

"Our employees definitely appreciate [digital tipping]. They know that most people aren’t carrying cash, and, if they receive a $5, $10 or $20 digital tip, they probably wouldn’t have received it at all otherwise."

⚖️ The selection process: During their research process, Carlos Gonzzatti evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Hotel Manager Carlos Gonzzatti said, about their decision: "We have QR codes next to the minibar in the rooms and on business cards that are available in the jeeps and vans used around the property. We also have them in the lobby so it’s very easy for guests to leave tips at pretty much any time they interact with staff members."

📈 The results: INNESS achieved all of the goals it set out to and reaped the rewards of Canary Digital Tipping.

With Canary, INNES was able to create customized tipping flows throughout the property, which kept tips flowing to staff members.
Shortly after deploying Canary Digital Tipping, drivers, housekeepers, and front desk agents noticed significant improvement in the amount of tips they received.
The solution also made it easy for guests to show their appreciation for staff.