Case Study

How Digital Tipping Decreases Staff Turnover by 75% at Linchris

Amanda McDowell

Canary Technologies · אוֹקְטוֹבֶּר 15, 2025

Facing high housekeeping turnover, Linchris Hotels turned to Canary’s Digital Tipping to improve retention, boost morale, and reward staff across its portfolio — including at Hotel 1620 Plymouth Harbor in Plymouth, MA.

Why it matters: With staffing shortages plaguing hospitality, fair and frictionless tipping helps hotels retain valued employees.

Canary’s Digital Tipping enables guests to leave cashless tips for staff, creating a consistent revenue stream and stronger job satisfaction.

Top 3 Core Objectives: Linchris Hotels needed a reliable, scalable way to support staff and reduce costly turnover.

Reduce Turnover: Lower housekeeping attrition rates through a transparent, easy-to-use digital tipping system.
Boost Staff Morale: Provide staff with a tangible way to earn more income directly from guests.
Simplify Technology: Consolidate multiple guest management tools into one integrated platform.

"Since launching Digital Tipping two years ago, we only lost five housekeepers total. For comparison, in the previous two years, I hired up to 20 housekeepers."

Tom Anderson

General Manager

👍 General Manager Tom Anderson said that there's been a dramatic reduction in housekeeping turnover:

"Since launching Digital Tipping two years ago, we only lost five housekeepers total. For comparison, in the previous two years, I hired up to 20 housekeepers."

⚖️ The selection process: During their research process, Tom Anderson evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Tom Anderson said, about their decision: "Without Digital Tipping, it wouldn’t be unusual to spend $20K a year on housekeeping training alone. But with fewer new hires over the past two years, those costs have been significantly lower, between $5K–$10K a year."

📈 The results: With Canary, Linchris Hotels reduced housekeeping turnover by 75% and generated over $100,000 in digital tips across its portfolio.

$100,000+ in digital tips earned across 30+ properties.
75% decrease in housekeeping turnover at Hotel 1620 Plymouth Harbor.
Improved morale and job satisfaction, saving thousands in recruitment and training costs.