TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience

OPERATIONS

TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience

TIME Hotels revolutionized the guest journey with Cendyn's product suite, driving loyalty, revenue growth, and memorable experiences through real-time data and personalized communications.

Why it matters: This success story highlights how TIME hotels utilized integrated software solutions to optimize operations and create a seamless guest experience across multiple properties. It demonstrates the critical importance of technology integration and personalized guest interactions in achieving sustainable success in the hospitality industry.

Pegasus CRS allows hoteliers to optimize demand across global distribution channels by providing intelligent rate and inventory management tools with unprecedented flexibility, scalability, security and support. eInsight CRM consolidates and enriches disparate data, delivering personalized communications to every guest.

Top 3 Core Objectives: TIME Hotels aimed to efficiently integrate their software systems to enhance operations and provide a seamless guest experience. Additionally, they sought to establish profitable customer relationships, increase customer satisfaction and loyalty, driving long-term success and growth.

Integrate software systems: To streamline operations and overcome the complexities of managing multiple software solutions.
Ensure real-time communication: To ensure accurate and real-time communication between integrated software systems.
Increase customer satisfaction: To increase their overall Net Promoter Score (NPS) across multiple properties.

Innovators Mentioned

TIME Hotels

Cendyn

Eddie Ignatius

Vice President of Innovation & Quality Excellence

TIME Hotels

Mohamed Awadalla

CEO & Co-Founder

TIME Hotels

"The Cendyn team has been extremely supportive, professional, and transparent. They are not just our technology partner – they are also our business support and professional advisor."

Eddie Ignatius

Vice President of Innovation & Quality Excellence

👍 Vice President of Innovation & Quality Excellence Eddie Ignatius said that The Cendyn team are more than a technology partner, they are our business support and professional advisors.:

"The Cendyn team has been extremely supportive, professional, and transparent. They are not just our technology partner – they are also our business support and professional advisor."

⚖️ The selection process: During their research process, Mohamed Awadalla evaluated Cendyn's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cendyn was the best fit solution:

CEO & Co-Founder Mohamed Awadalla said, about their decision: "Using one single provider across our teams enables us to align our objectives and integrate our data to provide a seamless experience for all our guests."

📈 The results: With Cendyn's integrated product suite, TIME Hotels transformed their guest experience, driving revenue growth, and fostering loyalty through real-time data utilization and personalized communications.

Enhanced guest experiences through the seamless integration of Cendyn's product suite, optimizing operations and personalizing one-to-one communications.
Boosted revenue growth by leveraging real-time data and maximizing control over direct booking and distribution channels.
Increased loyalty, fostering long-term relationships with customers, ultimately driving the hotel's overall success and growth.