Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle

OPERATIONS

Alma Maya is a boutique hotel in Riviera Maya, Mexico, where travelers can fully disconnect from the hecticness of the world to reconnect with their inner self, guided through wellness activities. The property believes in maintaining the community footprint among its services and activities to boost the local economy while maintaining a high standard of customer service.

Why it matters: The resort’s accommodations are housed in a selection of “bubble rooms” and geodesic domes, where guests sleep under the stars in the heart of the jungle. Each room features air conditioning, Nespresso Machines, luxury beds, and a private terrace with a jacuzzi and resting net.

Sauveur, Antoine, and Alberto, the three managing partners at Alma Maya Resort, say, “from the very beginning, we loved the idea of an “oasis for the soul”. At Alma Maya, we want people to feel they are returning to their home, a boundary between the earthly and the divine. It is a place where you escape from your reality, returning to the sacred. It is an experience that awakens the soul, an experience of reconnection and healing we want to share with the world.”

Top 3 Core Objectives: The Alma Maya team had a few core objectives when searching for a software provider. First and foremost, they wanted a system that would allow them to execute their guest-centric service and wellness rituals. It was also important that their entire team could learn the system quickly and use it to complete their daily tasks all in one place.

The Alma Maya team: Alma Maya prides itself on having a strong, guest-focused SOP to make sure each guest gets the full experience – from energy cleansing to a Mayan ceremony as a welcome. They wanted a software partner that would support them in maximizing face-to-face time with their guests.
Optimize operations: The Alma Maya team sought an easy-to-use platform that the entire team, from the co-founders to managers and the housekeeping staff, could use to manage their day-to-day operations.
Easy to use: It was important to the Alma Maya team to implement a system that the entire team could learn intuitively and apply quickly. They also wanted to have access to 24/7 customer support when needed.

Innovators Mentioned

Alma Maya Resort

Cloudbeds

Sauveur Lichan

Managing Partner at Alma Maya Resort

Alma Maya Resort

"Alma Maya's entire leadership team, from co-founders to managers and housekeeping staff, relies on Cloudbeds at every level to seamlessly manage daily hotel operations. This unified approach ensures efficient coordination and optimization of guest satisfaction, reflecting our commitment to excellence in hospitality."

Sauveur Lichan

Managing Partner at Alma Maya Resort

👍 Managing Partner at Alma Maya Resort Sauveur Lichan said that Cloudbeds is easy to use for the whole team and it allows them to deliver a better guest experience.:

"Alma Maya's entire leadership team, from co-founders to managers and housekeeping staff, relies on Cloudbeds at every level to seamlessly manage daily hotel operations. This unified approach ensures efficient coordination and optimization of guest satisfaction, reflecting our commitment to excellence in hospitality."

⚖️ The selection process: During their research process, Sauveur Lichan evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Managing Partner at Alma Maya Resort Sauveur Lichan said, about their decision: "Alma Maya will improve its experience tremendously through the use of automation and other online tools, and I’m sure Cloudbeds will continue to come up with new features that will help us focus even more on our guest experience"

📈 The results: Since delegating a portion of their day-to-day operations to the Cloudbeds Platform, the team at Alma Maya has been able to deliver the guest-focused experience they dreamed of. In turn, their guests are very pleased with the excellent service they receive, which further contributes to Alma Maya's success.

Cloudbeds provided the entire Alma Maya team with an integrated solution they could use to easily manage their daily tasks, no matter what their role.
With many manual tasks delegated to Cloudbeds, the team can focus on their multifaceted guest experience which has resulted in happy guests who are impressed with the team's excellent service.
While the Alma Maya team got the easy-to-use solution they were looking for, they also received access to 24/7 support as a backup for all of their operational questions and needs.