HP Hospitality's Success with Cloudbeds: Streamlining Operations and Driving Direct Bookings

OPERATIONS

HP Hospitality, a hotel management group in the Florida Keys managing 7 properties with over 180 rooms, uses Cloudbeds to streamline operations, increase direct bookings, and improve guest experience across its multiple properties. By using Cloudbeds' multi-property functionality, streamlined onboarding, and digital marketing suite, HP Hospitality has reduced its reliance on OTAs, increased direct bookings, and enhanced operational efficiency.

Why it matters: By utilizing Cloudbeds' platform, HP Hospitality has significantly reduced its reliance on online travel agencies (OTAs), resulting in higher profit margins and increased direct booking revenue, with Kona Kai Resort achieving 84% direct bookings. The platform also simplifies staff onboarding, integrates with other industry-specific platforms to create a comprehensive tech stack, and allows new properties to be quickly integrated into the system. This has led to positive financial results. Occupancy rates at their Kona Kai Resort, for example, have risen from 78% in 2022 to 87% in 2024.

HP Hospitality managers can access a multi-property view, which simplifies booking across HP Hospitality's eleven properties. This feature enables staff to easily reserve accommodations for guests at another location when one property is fully booked, managing occupancy and ensuring that potential revenue is not lost.

Top 3 Core Objectives: HP Hospitality's three main objectives are to streamline operations, increase direct bookings, and improve the guest experience.

Streamline operations: HP Hospitality aims to achieve efficient property management across its multiple locations. They utilize Cloudbeds' multi-property functionality to streamline operations and simplify navigation for their team. This includes being able to seamlessly redirect and make reservations for guests at other properties within their portfolio when a location reaches capacity, improving overall capture rates and increasing operational efficiency.
Increase direct bookings: HP Hospitality seeks to reduce reliance on online travel agencies (OTAs) in order to boost direct bookings. They are actively working to optimize their direct booking strategy and have integrated several properties with the Cloudbeds Digital Marketing Suite to this end.
Improve the guest experience: HP Hospitality is focused on enhancing the guest experience. They use Cloudbeds to facilitate inter-property bookings. Additionally, HP Hospitality uses Akia, a messaging platform integrated with Cloudbeds, to improve guest communications and enable contactless check-ins. This contributes to a better overall experience and potentially increases repeat bookings.

Innovators Mentioned

HP HOSPITALITY

Cloudbeds

Bojan Tegovski

Chief Operating Officer

HP HOSPITALITY

"Our streamlined onboarding process facilitates rapid activation of new properties, typically within 48 to 72 hours of account setup. This expedited timeline allows properties to quickly become operational and integrated into the HP Hospitality system, minimizing downtime and maximizing revenue potential. This efficiency is achieved through clear, step-by-step procedures and readily available support resources, ensuring a seamless transition for new locations."

Bojan Tegovski

Chief Operating Officer

👍 Chief Operating Officer Bojan Tegovski said that HP Hospitality has streamlined the process of onboarding new properties, achieving remarkable efficiency with Cloudbeds. New locations can be integrated into the system in as little as two days.:

"Our streamlined onboarding process facilitates rapid activation of new properties, typically within 48 to 72 hours of account setup. This expedited timeline allows properties to quickly become operational and integrated into the HP Hospitality system, minimizing downtime and maximizing revenue potential. This efficiency is achieved through clear, step-by-step procedures and readily available support resources, ensuring a seamless transition for new locations."

⚖️ The selection process: During their research process, Bojan Tegovski evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Chief Operating Officer Bojan Tegovski said, about their decision: "Our seven-year partnership with Cloudbeds is rooted in their consistent commitment to understanding our unique needs. They actively listen to our feedback and ensure our perspectives are valued."

📈 The results: HP Hospitality has achieved streamlined operations through Cloudbeds, which has led to simplified multi-property management, faster sales conversions, and efficient staff training and onboarding.

Kona Kai Resort generates 84% of its booking revenue through direct channels
Kona Kai Resort increased its occupancy from 78% in 2022 to 87% in 2024
50% returning guests

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