Case Study

Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds

Martina Orlandi

Cloudbeds · נוֹבֶמבֶּר 17, 2023

Nestled between an enchanting mangrove forest and a soft white sand beach on the island of Siargao in the Philippines, Nay Palad Hideaway is a boutique, all-inclusive hotel that embodies everything island dreams are made of. When the resort was devastated by typhoon Odette at the end of 2021, the dream island property had to be rebuilt, and supporting the community became a priority.

Why it matters: In 2020, the Nay Palad upgraded its operations when it switched from using pen, paper, and Excel sheets to Cloudbeds Hospitality Platform. They chose Cloudbeds so they could streamline daily operations and implement automation.

As an all-inclusive resort, Nay Palad utilizes Cloudbeds’ Shared Inventory feature to send per-person-based pricing to their connected OTAs instead of the usual per-room pricing. To help keep their pricing competitive, Nay Palad uses Cloudbeds’ Pricing Intelligence Engine (PIE) to send them pricing alerts based on real-time data.

Top 3 Core Objectives: Nay Palad Hideaway significantly improved operational efficiency with automation, streamlined pricing management for all-inclusive offers, and maintained competitive pricing through data-driven insights.

Streamlining operations through automation: Nay Palad Hideaway used Cloudbeds to automate various aspects of their operations, significantly reducing manual tasks and enhancing overall efficiency.
All-Inclusive pricing management: They implemented Cloudbeds' Shared Inventory feature, enabling them to effectively display all-inclusive pricing on various Online Travel Agencies (OTAs), simplifying how they manage and present their pricing structures.
Competitive pricing strategies: With the aid of Cloudbeds' Pricing Intelligence Engine (PIE), Nay Palad Hideaway maintained a competitive edge in pricing by leveraging real-time market data and pricing alerts.

"Before we were doing it manually but now, having Cloudbeds, having one system, you can do everything. It helps the whole process of the booking and reservations."

Larmy Zamora

Sales & Reservations Manager

👍 Sales & Reservations Manager Larmy Zamora said that Cloudbeds streamlines the entire booking and reservation process:

"Before we were doing it manually but now, having Cloudbeds, having one system, you can do everything. It helps the whole process of the booking and reservations."

⚖️ The selection process: During their research process, Larmy Zamora evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Sales & Reservations Manager Larmy Zamora said, about their decision: "Now having Cloudbeds it makes our work easier and it saves time as well. Everything will be done in one click. It’s very user-friendly, very comprehensive, it’s very easy."

📈 The results: Nay Palad Hideaway leveraged Cloudbeds' technology to enhance its resort operations, leading to improved efficiency and a competitive edge in pricing strategy.

Operational efficiency: shift to Cloudbeds significantly improved daily management and task automation.
Competitive pricing: implementation of Cloudbeds' Pricing Intelligence Engine (PIE) led to more competitive, data-driven pricing.
Enhanced guest experience: Cloudbeds' comprehensive solutions have elevated service efficiency and quality, enhancing overall guest experience.