Case Study

The Notting Hill House Story: Zero Glitches, Zero Outages, 20% Growth

Ricky Schoeman

Cloudbeds · דֵצֶמבֶּר 09, 2025

Notting Hill House is a design-led boutique hotel in one of London’s most iconic neighborhoods, offering spacious rooms, in-room kitchenettes, and a high-touch, family-run hospitality experience rooted in thoughtful service.

Why it matters: Cloudbeds gave Notting Hill House the stability, efficiency, and revenue tools needed to elevate operations—replacing an unreliable PMS with a seamless platform that helped the hotel grow RevPAR by 20% in a highly competitive market.

With Cloudbeds, Notting Hill House now enjoys flawless reliability, dramatically easier workflows, fast onboarding for new staff, and smarter revenue management powered by dynamic pricing integrations.

Top 3 Core Objectives: The team needed a property management system that matched their elevated guest philosophy—simple to use, reliable under pressure, and capable of supporting both service and revenue goals without burdening staff.

Eliminate system complexity: Their previous PMS was difficult to use, prone to glitches, and slowed down daily tasks. The team needed software that was intuitive, dependable, and stable.
Improve team efficiency: From registration cards to invoicing, many processes required too many steps. The hotel needed workflows that minimized manual effort and saved time.
Enable smart revenue management: Without access to pricing automation, the property couldn’t adjust to demand effectively. They needed integrations that allowed for smarter, real-time rate optimization.

"“We were struck by how user-friendly it was—a stark contrast to the system we had been using.”"

Karol Zymek

Founder & CEO

👍 Founder & CEO Karol Zymek said that Cloudbeds simplified operations from day one, with zero disruption.:

"“We were struck by how user-friendly it was—a stark contrast to the system we had been using.”"

⚖️ The selection process: During their research process, Karol Zymek evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Founder & CEO Karol Zymek said, about their decision: "We no longer have to worry about manually processing payments—the system handles it efficiently and ensures timely payouts."

📈 The results: Cloudbeds transformed Notting Hill House’s operations, delivering unmatched reliability, faster workflows, smarter pricing decisions—and a 20% RevPAR increase driven by dynamic revenue strategies.