Case Study

Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations

Anuska

Flexkeeping · דֵצֶמבֶּר 12, 2023

In July 2023, Viajero Hostel Buenos Aires integrated Flexkeeping and transformed their day-to-day operations through powerful digitalization. From eradicating manual processes to supercharging collaboration, Viajero showcased remarkable productivity improvements and enhanced operational efficiency using Flexkeeping's Hotel Operations Platform.

Why it matters: The strategic integration of technology not only enhances operational efficiency but also elevates the overall guest experience. Embracing innovative digital solutions in daily operations has the potential to revolutionize the hostel industry, fostering significant advancements in productivity, collaboration, and guest satisfaction.

Flexkeeping's Hotel Operations Platform helped Viajero Hostel Buenos Aires to eradicate manual operational inefficiencies and foster real-time collaboration. The integration allowed the hostel to address challenges related to communication gaps, manual data entry, and coordination issues between departments.

Top 3 Core Objectives: Viajero Hostel Buenos Aires chose Flexkeeping's Hotel Operations Platform to streamline inter-departmental workflows, boost productivity, save time with manual processes, and ultimately elevate the guest experience.

Unlock productivity and efficiency: Within the housekeeping department, every process operated entirely through manual means. From linen counting to the manual input of all information, these processes were vulnerable to human errors. The workflow and task allocation were inefficient, contributing to a significant communication gap.
Supercharging collaboration: The Front Office functioned as the central hub for communication and information dissemination throughout the entire hostel. A central platform to access real-time updates and log all requests and inquires was missing. This bottleneck resulted in prolonged response times to rectify mistakes.
Elevate guest experience: Maintenance issues were traditionally reported solely through a notebook at the Front Office, leading to a lack of real-time communication. Additionally, to gather lists of unresolved issues, the maintenance team had to physically visit the Front Office.

"Flexkeeping completely transformed our workflow which led to an 80% reduction in the workload, simplifying processes and massively lowering our stress levels!"

Agustina Sosa

Front Office Manager

👍 Front Office Manager Agustina Sosa said that workflow efficiency and reduction of manual labour are some of the benefits of Flexkeeping:

"Flexkeeping completely transformed our workflow which led to an 80% reduction in the workload, simplifying processes and massively lowering our stress levels!"

⚖️ The selection process: During their research process, Diego Fernando Farinati evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

General Manager Diego Fernando Farinati said, about their decision: "Our primary challenge was poor communication and coordination between departments, which led to numerous bottlenecks. Flexkeeping resolved these issues and gives me peace of mind as everyone is now informed about everything…"

📈 The results: Viajero Hostel witnessed a 285% ROI (Return on Investment) and saw a 91% productivity improvement, ultimately highlighting the powerful digital transformation by implementing Flexkeeping across all departments.

By implementing Flexkeeping, Viajero Hostel optimised work allocation, saving 77% in time, while digitising linen counts reduced paper usage by 1,008 sheets monthly. Additionally, workflow efficiency led to a remarkable 90% reduction in interdepartmental phone calls.
Viajero Hostel witnessed 71 hours of productivity improvement after implementing Flexkeeping, and 50% less human errors. All demonstrating the platform's capacity to optimise workflows, reduce manual tasks, and enhance operational output.
Front Office and Housekeeping can now access historical customer data and real-time departmental insights, reducing stress levels by 95% across all departments. The integration with Flexkeeping also enables Viajero Hostel to utilise performance metrics and implement data-driven planning.