Case Study

How CODE The Court Used GuestRevu to Gather Specific Insights and Build Its Online Reputation from Day One

Sarah Came

GuestRevu · דֵצֶמבֶּר 08, 2025

As a new property, CODE The Court needed fast, reliable guest feedback and a strong online presence. GuestRevu helped the team automate review collection, gather answers to specific operational questions and build visibility on key review platforms.

Why it matters: New properties rely heavily on early reviews to gain trust and drive bookings. CODE The Court needed a system that could integrate with their PMS, encourage online reviews and provide immediate insight into guest experience.

GuestRevu provides CODE The Court with automated surveys, OTA review consolidation, PMS integration and tools for analysing detailed guest feedback. With alerts, exports AI-powered analytics and an easy-to-use interface, the team can quickly identify what matters to guests, monitor KPIs and make informed operational decisions.

Top 3 Core Objectives: CODE The Court wanted to establish a strong feedback process from the start. They were looking to:

Boost Online Reviews: As a new hostel, a lack of reviews made guests hesitant to book. The team needed a simple way to drive Tripadvisor, Google and OTA reviews during the crucial early months to build trust and improve booking confidence.
Get Specific Guest Insights: Early on, CODE The Court required detailed feedback on facility design, room types and operational decisions to ensure the new property was working as intended. As the business has matured, they continue to use feedback to gauge how guests would react to changes such as adjusting check-in times or introducing new amenities.
Save Time with Automation: Manual uploading of guest lists and responding to reviews across platforms was inefficient. The team needed automated survey sending, PMS syncing, consolidated review management and the ability to integrate feedback metrics into operational KPIs.

"AI-analytics from GuestRevu are now an integral part of our monthly management meetings. We use insights from GuestRevu to identify areas for improvement, and its metrics form the basis for setting and tracking KPIs across all operational roles."

Ben Scheelings

Head of Revenue & Data at CoDE Concepts

👍 Head of Revenue & Data at CoDE Concepts Ben Scheelings said that GuestRevu quickly became an indispensable source of guest intelligence:

"AI-analytics from GuestRevu are now an integral part of our monthly management meetings. We use insights from GuestRevu to identify areas for improvement, and its metrics form the basis for setting and tracking KPIs across all operational roles."

⚖️ The selection process: During their research process, Ben Scheelings evaluated GuestRevu's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that GuestRevu was the best fit solution:

Head of Revenue & Data at CoDE Concepts Ben Scheelings said, about their decision: "We live in a world where data is collected everywhere, which can be analysed and give you all the answers to improve your business. You just have to ask the right questions! I think the pre- and post-stay surveys in GuestRevu are an excellent way to gather some of this data."

📈 The results: GuestRevu helped CODE The Court collect actionable feedback, refine their operations and quickly grow their online reputation.

Early feedback led to rapid operational improvements, including updates to showers, communal areas, seating, breakfast, and in-room amenities, while flexible surveys continue to provide the data required to make informed operational changes, such as exploring a shift from a 3pm to 4pm check-in based on guest preferences and available facilities.
Automated review collection and integrated Tripadvisor/Google prompts helped the property build its online presence quickly, improving booking confidence and supporting occupancy during the first months after opening.
In-depth data analysis and filtering enabled the team to track performance and understand which changes had a measurable impact, with the result that NPS rose from 66 to 80 in just seven months. AI analytics and data exports have now become part of monthly management meetings, with GuestRevu metrics used to set and track KPIs for every operational role.