Case Study

Canadian Niagara Hotels' Streamlines Accounting with Hotel Investor Apps

Jaime Goss

Hotel Investor Apps · דֵצֶמבֶּר 10, 2024

As the owner and operator of Canada’s largest entertainment resort, Canadian Niagara Hotels (CNH) sought to streamline & upgrade their complex accounting & back office operations for better efficiency and guest satisfaction. To do so, the company embarked on a transformative journey that would ultimately lead to increased capabilities, simplified reporting, and long-term growth.

Why it matters: Canadian Niagara Hotels aimed to build a strong back-office foundation that would support their long-term growth and success in an increasingly competitive market.

Hotel Investor Apps (HIA) provided the ERP (Enterprise Resource Planning) functionality and hospitality-specific knowledge CNH needed to deliver robust financial management and accounting capabilities while saving time with streamlined processes.

Top 3 Core Objectives: To achieve their goal of upgrading and streamlining financial operations, Canadian Niagara Hotels identified three primary objectives:

Digital Workflows: Whereas approvals had heretofore been managed with written signatures, HIA implemented digital approval workflows within the accounting system. This included a fully functional mobile app so approvals could be managed on the go.
Efficient Daily Reporting: HIA designed a bespoke solution to enable each outlet at the resort to have their own unique daily report, which then could be automatically consolidated into a single, full property level daily report. This would enable CNH to eliminate all the man-hours and risk of errors from their manual reporting processes, increasing both speed and accuracy of reporting.
Multi-Currency Management: Since CNH has both Canadian and US holdings, enabling multi-currency management allowed for seamless currency conversion and accounting, including report consolidation in both currencies.

"HIA increases our overall productivity. We have a team of over 60 finance staff so having everything in one place has been key for us."

Lisa Osinga

Director of Finance

👍 Director of Finance Lisa Osinga said that Hotel Investor Apps has significantly improved the efficiency for Canadian Niagara Hotels by centralizing financial processes.:

"HIA increases our overall productivity. We have a team of over 60 finance staff so having everything in one place has been key for us."

⚖️ The selection process: During their research process, Lisa Osinga evaluated Hotel Investor Apps's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Hotel Investor Apps was the best fit solution:

Director of Finance Lisa Osinga said, about their decision: "I really appreciate how receptive the HIA team is, and has been, to working with us on our unique needs."

📈 The results: With HIA’s support and expertise, Canadian Niagara Hotels was able to streamline & improve processes, emerging as a stronger and more agile company.

The new individualized and consolidated daily reporting system enabled faster and more accurate daily reporting at both an outlet and property level, enabling the company to make decisions based on real-time data.
The ERP software structure allowed CNH to better manage bulk purchasing across the portfolio including recurring journal entries and rules for allocating these expenses.
The numerous streamlined operations, digitization, and efficiencies from the HIA software are freeing CNH to focus fully on their mission of providing exceptional guest experiences and expanding their operation, rather than on back-of-house processes.