Case Study

פתרון תוכנת תפעול המלון הידידותי למשתמש hotelkit מחליף תוכנה מדור קודם ב-InterContinental Vienna

hotelkit · דֵצֶמבֶּר 16, 2024

InterContinental Vienna was on the quest for an efficient and effective optimization software that would support its high standards. The new platform was also meant to enhance the communication between departments in order to shorten response times of guest requests. In hotelkit, the luxury hotel, which is a part of the world-renowned InterContinental Hotels Group (IHG), found what it was looking for. Director of Rooms Sandra Hösl tells us all about the implementation of hotelkit and the advantages and benefits it offers.

Why it matters: Collaboration between the departments needed to be seamless. The previous system used, could simply not keep up with the hotels demands. Hence, this software was replaced with the modern and user-friendly hotel optimization software hotelkit.

Digitalizing daily operations saves time and therefore money. Communication within your team will improve significantly. This not only ensures efficient processes, but also strengthens the bond between your employees. All necessary information, checklists, explanations and recurring tasks can be stored once in hotelkit and then made transparently accessible to the entire team via smartphone, tablet or PC. The mess is history. Transparent, paperless communication takes its place.

Top 3 Core Objectives: The InterContinental Vienna was looking to refine communication between departments and replace the previous software with hotelkit.

Enhance communication between departments: hotelkit has replaced the optimization software used at InterContinental Vienna and has since enhanced and refined the collaboration between the departments.
Implement digital checklists: During the pandemic, the strict hygiene measures were incorporated into the digital checklists and therefore efficiently implemented into the daily work routine.
Reduce stress: hotelkit enables the colleagues at InterContinental Vienna to complete their tasks in a structured manner and reduces stress during the workday.

"The intuitive and user-friendly look and feel of hotelkit, managed to turn the initial skepticism into genuine enthusiasm. The great advantage of working with hotelkit is that it reduces the stress that arises during the working day. Instead of the constantly ringing phone, paper lists and verbal communication in passing, there is a single tool that allows me to send information to the right person and to work through tasks in a structured, concentrated way and at my own pace. This ensures efficiency and a noticeable reduction in the workload of employees."

Sandra Hoesl

Hotel Manager

👍 Hotel Manager Sandra Hoesl said that hotelkit reduces stress and ensures more efficiency and better team collaboration.:

"The intuitive and user-friendly look and feel of hotelkit, managed to turn the initial skepticism into genuine enthusiasm. The great advantage of working with hotelkit is that it reduces the stress that arises during the working day. Instead of the constantly ringing phone, paper lists and verbal communication in passing, there is a single tool that allows me to send information to the right person and to work through tasks in a structured, concentrated way and at my own pace. This ensures efficiency and a noticeable reduction in the workload of employees."

⚖️ The selection process: During their research process, Sandra Hoesl evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

Hotel Manager Sandra Hoesl said, about their decision: "Our goal was to ensure smooth, and transparent communication between the maintenance and housekeeping colleagues, and we also wanted a tool with a user-friendly interface which is why we were on the lookout for a new platform. We were made aware of the collaboration platform hotelkit by the renowned Sacher Hotels and AICR."

📈 The results: hotelkit now enhances communication between departments in order to shorten response times of guest requests. In hotelkit, the luxury hotel, which is a part of the world-renowned InterContinental Hotels Group (IHG), found what it was looking for.

Work orders at InterContinental Vienna are sent, completed and tracked directly and in real-time via the “Guest Request” and “Repair” tool.
The “complaints” tool makes it possible to document guest challenges in a sustainable way and ensures service recovery efforts are carried out efficiently and effectively.
During the pandemic, the strict hygiene measures were incorporated into the digital checklists and therefore efficiently implemented into the daily work routine.