Case Study

Digital walkthroughs with NFC tags at Radisson Blu Lucerne

Daniela Gugerbauer

hotelkit · דֵצֶמבֶּר 16, 2024

Radisson Blu Hotel Lucerne first started working with hotelkit in 2019 and has since then managed to introduce an innovative security strategy under the leadership of General Manager Markus Conzelmann. Especially when it comes to the daily walkthroughs that are documented with the use of NFC tags, installed at specific control points throughout the building, the hotel managed to elevate its security measures to the next level.

Why it matters: Previously, paper sheets were placed at critical control points on which the Manager on Duty would fill in the date, his/her name and their signature once they had inspected the respective control point. This method, however, had certain drawbacks. Thanks to the hotelkit task tool, daily walkthroughs for the Manager on Duty and the maintenance team can now be created digitally and linked to strategically positioned control points.

This enables hotel staff to document walkthroughs efficiently and clearly. The walkthrough process is now well structured and can be carried out systematically. This way, the responsible staff simply scans the NFC tag, and the inspection is immediately documented.

Top 3 Core Objectives: Radisson Blu Hotel Lucerne was looking to replace the paper checklists at walkthroughs with a more sophisticated digital system.

Replace paper checklists: Make walkthroughs more transparent by replacing the paper checklists with digital checklists.
Implement NFC-Technology: With NFC technology, the responsible staff simply scans the strategically placed NFC tag at each check point, and the inspection is immediately documented by time stamp in the digital checklist.
Improve certification processes: The assurance of security and safety has a beneficial influence on certifications such as the Safe Hotel Certificate.

"Walkthroughs are now as seamless as ever. Like this, we know exactly who checked specific control points and at what time."

Markus Conzelmann

General Manager

👍 General Manager Markus Conzelmann said that General Manager Markus Conzelmann said that since the implementation of NFC technology, walkthroughs are as seamless as ever. Now managers know exactly who checked specific control points and at what time.:

"Walkthroughs are now as seamless as ever. Like this, we know exactly who checked specific control points and at what time."

⚖️ The selection process: During their research process, Markus Conzelmann evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

General Manager Markus Conzelmann said, about their decision: "Radisson Blu Hotel Lucerne is part of Radisson Group Hotels and was implemented as part of the EMEA rollout of all Radisson Group Hotels."

📈 The results: hotelkit now assures all checkpoints are really visited. Through NFC Technology the exact time stamp is visible in the system.

The hotelkit task tool is now used for daily walkthroughs and is especially useful for the Manager on Duty and the maintenance team.
Employees scan NFC tags to document the exact course of walkthroughs.
The results are enhanced security, traceability, simplified work processes, prevention of major outages and assistance with certifications.