Management has at its disposal complex reporting covering all hotel services (systems share information with one another), guests can order services online by themselves – for example, they can book time in the spa (even before arrival) or order food from the restaurant directly from the room and ordered services (restaurant, spa) can be credited to the guest’s hotel room account, etc.

With previous systems, it was impossible for Losehill House to implement for example a channel manager or any other third-party system which improves hotels’ operation. This has changed with the decision to switch to HotelTime Solutions’ systems which as being an open platform allow hotels to implement third-party software. First of all, the revenue of the hotel increased almost immediately thanks to the implementation of RMS (Atomize), which optimizes prices (several times a day).

Furthermore, a large amount of manual work that the hotel staff had to do was eliminated. Thanks to the perfectly functioning integration between HotelTime PMS and other systems, a lot of tasks are now done automatically (e.g., updating information about free hotel capacities thanks to SiteMinder channel manager, communication with guests before arrival thanks to GuestJoy, price updates, etc.). Thanks to this, the hotel staff can focus on the guests’ needs. The overall operation of the hotel has been simplified thanks to AeroGuest, whose application allows online check-in or installation of mobile keys (by the way, completely contactless operation of the place is a great advantage in times of COVID-19 waves).