The team is focused on comprehensive digitalization and creating a seamless 360° digital guest journey tailored to individual needs. Both guests and staff benefit from simplified processes and time savings, thanks to the unique networking of systems within the hotel's own software and hardware landscape.

Long check-in queues: Staff shortages made it essential to streamline operations, aiming to reduce front office tasks and guide guests towards self-service.

Payment revolution: Before switching to Mews, Hey Lou struggled with a fragmented payments system. They had difficulties integrating the payment acquirer's API with their PMS, so their accountants often had to manually fix errors and even reverse payments.

Seamless onboarding and training: Onboarding and training staff in hospitality can be challenging due to high turnover rates. New hires need to learn quickly and adapt fast, which can be hard without clear and easy-to-follow training materials and support.