Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews

OPERATIONS

This family-owned hotel in Spain achieves an incredible operational makeover and runs more efficiently thanks to Mews.

Why it matters: Hotel Patagonia Sur is a family-run business located in sunny Cádiz. Founded 15 years ago, they offer twenty lodging units across two properties – a hotel and serviced apartments. Like in many family-owned hotels, outdated processes and systems were a challenge. In their case, a server in the basement, kept cool with a fan, highlighted the need for change and inspired Sales Director Nicolas Lopez Alcalde to initiate a major digital transformation.

Beyond streamlining their multi-property management, the operational makeover sparked a cultural shift, with the team successfully embracing modern property management.

Top 3 Core Objectives: “During my PMS research phase, Mews acted as genuine consultants. We shared our goals and concerns with the Sales representative, who brought in specialists to address some very specific challenges. Together, we built a strategy for a tech stack that was perfectly tailored to our hotel and its unique requirements.” Nicolas Lopez Alcalde, Sales Director

Streamlined multi-property management: As a family-run business operating two properties, Hotel Patagonia Sur faced difficulties in managing staff and daily operations. Their outdated systems created complex and inefficient processes, making it hard to handle routine tasks and hindering their ability to scale.
Enhanced staff efficiency: The hotel's staff was accustomed to using outdated, manual systems. Transitioning to a modern, tech-driven approach required retraining long-term employees, some of whom had been working with paper-and-pen for over a decade.
Ease of use: Like many smaller businesses, Hotel Patagonia Sur lack a dedicated IT department. With limited resources, they needed a solution that was both easy to implement and user-friendly, particularly for staff with minimal hospitality experience. Their primary goals were to enhance efficiency, streamline staff management, and improve the check-in process.

Innovators Mentioned

Mews

Nicolas Lopez Alcalde

Sales Director

Hotel Patagonia Sur

"“Mews is incredibly user-friendly, which allows me to delegate day-to-day tasks to the hotel staff and let me focus on analyzing important decisions. It’s ideal for independent hoteliers.”"

Nicolas Lopez Alcalde

Sales Director

👍 Sales Director Nicolas Lopez Alcalde said that “Mews is incredibly user-friendly, even for someone like me who had no prior experience in hospitality. It’s ideal for independent hoteliers.”:

"“Mews is incredibly user-friendly, which allows me to delegate day-to-day tasks to the hotel staff and let me focus on analyzing important decisions. It’s ideal for independent hoteliers.”"

⚖️ The selection process: During their research process, Nicolas Lopez Alcalde evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Sales Director Nicolas Lopez Alcalde said, about their decision: "“Mews University has been exceptional, far surpassing anything I've seen from other PMS providers. In just two weeks, our staff was fully trained, efficiently managing check-ins and invoicing. Mews didn't just improve our operations – it truly transformed my team’s mindset.”"

📈 The results: Mews Multi-Property centralized Hotel Patagonia Sur’s operations with cloud-native technology. Mews University offers structured, self-paced training programs that enabled staff to quickly adapt to the new system. Mews provided an intuitive, user-friendly platform that was easy to navigate, even without prior hotel management experience.

• 10+ hours saved weekly on admin tasks • Maximum security thanks to centralized management of user roles and permissions • Simple to add and sync new properties
• 2 weeks to fully train staff with Mews University • Fewer issues with staffing shortages • Increased staff satisfaction levels
• 9.5% upsell conversion rate during online check-in • 14% online check-in rate