LyLo perfects guest experiences and drives innovation with Mews

OPERATIONS

Get inspired by this APAC hotel brand vying for the title of ‘Most Innovative Guest Experience’ at the Mews Unfold Awards 2024.

Why it matters: LyLo is an innovative lifestyle hotel brand under EVT, initially launched in New Zealand and recently expanded to Australia. It sets a new standard for travelers seeking affordability without compromising on quality. Guests can choose between sleeping pods (including female-only options), private ensuite rooms, or family and group rooms. Each pod features privacy screens, lighting, a mirror, USB charging ports, and adjacent luggage storage lockers, ensuring both comfort and security.

Beyond the pods, LyLo offers coworking spaces with free Wi-Fi and cozy communal areas complete with a kitchen and games. All LyLo properties are constructed from recycled materials, eliminate single-use plastics and feature recycling programs, water and power conservation initiatives, as well as EV charging stations.

Top 3 Core Objectives: “Mews helped us remove the friction associated with the traditional hotel/hostel guest experience. Their team’s readiness to adapt and grow with our goals has kept us innovating and delivering an exceptional guest experience.” Tim Alpe, Managing Director

Hassle-free guest experience: LyLo’s entire operation revolves around the guest experience, so they wanted the very first onsite impression – arrival and check-in – to set a unique and welcoming tone.
All-in-one convenience: To achieve truly remarkable hospitality, LyLo had to ensure that staff time was optimized to the fullest while staying mindful of cost-effectiveness. They aimed to eliminate unnecessary printing waste and clutter.
Unlocking innovation: Modern hotel tech fuels innovation for properties like LyLo that push boundaries to redefine what a hotel stay can be. Their team aimed to explore new revenue streams and empower staff with a flexible hospitality cloud.

Innovators Mentioned

Mews

Tim Alpe

Managing Director

LyLo

"“Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, the lobby of LyLo Auckland was intentionally designed around Mews Kiosks, earning us a prestigious designer award.”"

Tim Alpe

Managing Director

👍 Managing Director Tim Alpe said that “Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, the lobby of LyLo Auckland was intentionally designed around Mews Kiosks, earning us a prestigious designer award.”:

"“Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, the lobby of LyLo Auckland was intentionally designed around Mews Kiosks, earning us a prestigious designer award.”"

⚖️ The selection process: During their research process, Tim Alpe evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Managing Director Tim Alpe said, about their decision: "“Mews freed our staff from screens. Now they’re free to walk around and talk to guests, delivering exceptional hospitality. We get a lot of compliments about how their warm approach makes staying at LyLo unforgettable.”"

📈 The results: With Mews, LyLo brought their vision to life by eliminating queues, desks, forms and outdated processes. The team designed the Hub – LyLo’s central island check-in desk – equipped with Mews Kiosks on all sides, serving as a one-stop shop for guests. Guest messaging via Mews allows seamless interaction between guests and the LyLo team, freeing them from the confines of a desk.

• 4,000+ positive reviews of LyLo Auckland on Booking.com • A score of 86.3 on TrustYou
• Faster check-in and check-out times • Staff are free to chat with guests and assist them with any queries • Easily driving ancillary revenue through easy upsells
• Versatile job roles leading to improved staff retention • More freedom to get creative with their properties

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