Pluimpapaver Hotel & Glamping uses Mews to Power its Award-Winning Guest Journey

OPERATIONS

Mews, an award-winning hospitality cloud, supports the Belgian independent on its journey towards a well-deserved hospitality award.

Why it matters: Surrounded by the greenery of Aarschot, Pluimpapaver Hotel & Glamping offers modern guest rooms and glamping tents. This welcoming enclave of upscale outdoorsiness is perfect for couples, families and city folk looking to reconnect with nature. Guests can relax in a wellness area with a hot tub and sauna or explore the surroundings using on-site bicycle rental. Offering equal doses of fresh air and community, staying at Pluimpapaver Hotel & Glamping is a charmingly bohemian and sustainable experience.

- €42 average upsell value - 44% of guests complete check-in online - Zero chargebacks

Top 3 Core Objectives: As an award-winning hospitality cloud provider, Mews takes pride in being a key factor behind the success of leading hotels. Our technology plays a crucial role in helping these establishments achieve their goals for modern, sustainable stays, which is a testament to our commitment to innovation and excellence in the hospitality sector.

Online check-in: When guests arrive, they want the easiest check-in experience possible. Waiting in line to register, especially during peak hours? Not an ideal start.
Award-winning digital comms: When done right, perfecting guest messaging can increase guest loyalty, boost revenue, and ultimately achieve a higher lifetime value for guests.
Booking engine that converts: To avoid paying commissions to channel managers, Hotel & Glamping Pluimpapaver wanted to provide their guests with an effortless way to book directly.

Innovators Mentioned

Mews

Hans Vandenbroeck

Owner

Pluimpapaver Hotel & Glamping

"We’re an award-winning hotel using an award-winning hospitality cloud. Even saying it feels really good. Mews has been one of the driving forces for our success, helping us hit our goals for modern and sustainable stays."

Hans Vandenbroeck

Owner

👍 Owner Hans Vandenbroeck said that At Mews, we're proud to be recognized as an award-winning hospitality cloud, instrumental in the success of other award-winning hotels. Our technology is a driving force in enabling these hotels to achieve their ambitions for modern, sustainable accommodations.:

"We’re an award-winning hotel using an award-winning hospitality cloud. Even saying it feels really good. Mews has been one of the driving forces for our success, helping us hit our goals for modern and sustainable stays."

⚖️ The selection process: During their research process, Hans Vandenbroeck evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Owner Hans Vandenbroeck said, about their decision: "“The guests are our priority, so we looked for a PMS with guest-centricity at its core. While Mews is taking care of the operational tasks, we have more time and energy to focus on hospitality.”"

📈 The results: With Mews, Pluimpapaver Hotel & Glamping can offer the most hassle-free check-in experience. With the help of Mews, Hotel & Glamping Pluimpapaver has won the 2023 tourism award in the “The best digital communication” category for the Vlaams-Brabant province. Hotel & Glamping Pluimpapaver uses Mews Booking Engine to lead guests through a seamless user journey.

• 44% of guests check-in online • €42 average upsell value
• 2023 Belgian Tourism Award for “The best digital communication”
• 3.8% average booking conversion (3.3% is the industry average)

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