Case Study

Gervasi Vineyard Uncorks Exceptional Guest Experiences with Oracle Cloud

Dana Centola

Oracle Hospitality · נוֹבֶמבֶּר 30, 2023

Gervasi Vineyard Resort & Spa, a luxury destination in Canton, Ohio is expanding its business with Oracle Cloud. Using Oracle Hospitality OPERA Cloud Property Management System (PMS) and MICROS Simphony Cloud Point-of-Sale (POS), Gervasi has consolidated its operations on a single cloud platform.

Why it matters: With streamlined tools and better access to data – from the spa and restaurant to guest rooms and wedding venues, staff and managements are able to save while providing the personalized service guest expect.

OPERA Cloud Property Management simplifies IT and centralizes data, making information accessible to everyone, anywhere. With an open architecture, built-in integration services, and open APIs to accelerate innovation, the hotel cloud solution meets hoteliers’ needs, redefining the guest experience. Oracle MICROS Simphony POS can be used on fixed and mobile devices and supports F&B operations for properties of all types and sizes, from global hotel chains to independent hotels, casinos, and resorts.

Top 3 Core Objectives: Transforming business to create world-class experiences

Unify operational platform: By consolidating operations on a single cloud platform with prebuilt integrations, you have the flexibility to grow with your needs and add functionality on your system as your business grows. Further, Oracle Cloud takes security to the next level by ensuring physical and virtual security measures, and processes are in place from end-to-end.
Streamline tools & data: Teams are able to share real-time information and develop more easily actionable insights. Additionally, Reduce staff onboarding time and costs with intuitive screens and innovative training options.
Provide personalized guest service: Create strong relationships between staff and guests by freeing employees from behind their workstations with a mobile-enabled PMS

"Gervasi has expanded well beyond our vineyard and as our operations became more complex so did managing our disparate systems. With the recent openings of The Cave and The Spa, we knew we needed a system that could provide better visibility across our entire operation."

Scott Swaldo

CEO and General Manager of Gervasi Vineyard

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👍 CEO and General Manager of Gervasi Vineyard Scott Swaldo said that A single, consolidated platform enabled the efficiencies necessary for Gervasi's expansion.:

"Gervasi has expanded well beyond our vineyard and as our operations became more complex so did managing our disparate systems. With the recent openings of The Cave and The Spa, we knew we needed a system that could provide better visibility across our entire operation."

⚖️ The selection process: During their research process, Scott Swaldo evaluated Oracle Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Oracle Hospitality was the best fit solution:

CEO and General Manager of Gervasi Vineyard Scott Swaldo said, about their decision: "Only Oracle offered the connected, modern hotel, event, and restaurant systems we needed to look at our business holistically to better manage revenue and deliver personalized guest experiences."

📈 The results: By implementing Oracle, Gervasi has been able to unify its services, while also increasing its financial and operational efficiencies.

The real-time analytics and reporting in OPERA Cloud provide management the insights to meet the changing demands of their customers, and manage their seasonal offerings.
Oracle Hospitality OPERA Sales and Event Management enable staff to maximize revenue by providing real time detailed information on hotel rooms and event spaces, including functional-space availability, room availability, menus, package, and pricing options.
Gervasi was also able to quickly add Book4Time to manage reservations and ancillary revenue operations at its new spa, enabling guests to book appointments online.