Case Study

Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests

Dana Centola

Oracle Hospitality · נוֹבֶמבֶּר 21, 2023

By moving to the cloud, Minor Hotels, a growing hotel owner, manager, and operator will be able bolster efficiency and unify guest profiles across its global properties.

Why it matters: This will help Minor Hotels better understand the unique preferences of its guests so it can better engage and serve them no matter where in the world they choose to stay.

With Oracle’s cloud solutions, Minor Hotels will have the ability to curate the perfect hotel or resort experience for guests while creating an operating environment of maximum efficiency and ease of use for its thousands of associates around the world.

Top 3 Core Objectives: Together, OPERA Cloud PMS and Oracle MICROS Simphony Cloud Point-of-Sale, will enable Minor Hotels to consolidate data into a common platform, better manage revenue across different countries and currencies, and optimize its operations with insights from real-time analytics and reporting, while providing an extraordinary experience to its guests.

Consolidate data: Consolidate across multiple data sources into a single common platform
Revenue across varied currencies: Better manage revenue across different countries and currencies
Optimize insight-based operations: Optimize operations with insights from real-time analytics and reporting

"With our growth across global markets, we needed a better way to manage both financial processes and the guest experience across locations"

Dillip Rajakarier

CEO of Minor Hotels

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👍 CEO of Minor Hotels Dillip Rajakarier said that OPERA Cloud PMS can optimize operations and financial processes while still providing an extraordinary experience to its guests:

"With our growth across global markets, we needed a better way to manage both financial processes and the guest experience across locations"

⚖️ The selection process: During their research process, Dillip Rajakarier evaluated Oracle Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Oracle Hospitality was the best fit solution:

CEO of Minor Hotels Dillip Rajakarier said, about their decision: "We’ve had a long and successful collaboration with Oracle and knew they were the right partner to support us in our continued move to the cloud. By unifying our financial and guest data on a common platform, we will be able to better cater to our guests and the bottom line as we continue to expand"

📈 The results: A component of OPERA Cloud PMS, Minor will utilize OPERA Cloud Sales and Event Management to optimize space and opportunities, from booking life celebrations and corporate events to better managing space, catering, and room blocks.

Accessible via mobile devices, the solution will enable Minor team members to easily facilitate off-site customer visits and on-property site inspections, perform inventory checks, or change a booking at any time and any place they are online.
Additionally, Minor Hotels can leverage the Oracle Hospitality Integration Platform to further customize its operations by plugging in new third-party capabilities based on the unique needs of its various properties.
Minor Hotels is a leader across the global hospitality sector and is constantly innovating to differentiate the experience for its guests and optimize hotel operations for its associates