Hotel guests demand personalized attention and faster, easier service. OPERA Cloud combines Oracle’s cloud strength together with industry leading hospitality technology, mobility, and comprehensive features for an open, global, scalable platform, empowering hoteliers to deliver personalized experiences efficiently, for a single hotel or a major enterprise. • Enable hoteliers to respond quickly to customer demands by providing real-time data in a personalized dashboard, enabling staff to provide and deliver exceptional guest experiences. • Mobility empowers hotel staff to build a relationship with guests by delivering exceptional services anywhere, anytime. • With open APIs, new disruptive technologies can be integrated to stay ahead of the competition. Hoteliers must be able to adapt quickly and seize emerging opportunities. OPERA Cloud provides that power by accelerating innovation, simplifying IT and making it possible to address guest needs - not only today, but tomorrow.

Mobility to Work Anywhere: OPERA Cloud’s ability enabling staff to work remotely – and resolve issues at any time – has been life changing. Using a mobile device of their choice, my team and I can connect just as easily from home or any destination. For example, if one of my receptionists is having a problem, and I’m on holiday, I can just look on my laptop and offer help. This is an incredible advantage.

Self-Service Check In Kiosks: With OPERA Cloud, we have been able to install kiosks for self check-in. With the offering of so many interfaces, Oracle is giving us opportunities to work in new ways and enhance service. Using kiosks has improved our arrival experience as guests are now able check-in by themselves by entering their first or last names as well as their reservation number.

Data Privacy: Ultimately, technology should be about making life simpler, not more complicated. That’s true not only for our guests but for our team. And for me, that means focusing on providing exceptional service to our guests rather than worrying about increasingly complex rules about data privacy, such as GDPR (General Data Protection Regulation). It’s a very important topic but having OPERA Cloud means I don’t have to take care of the data.