Case Study

Vila Origens saves 2 hours a day with RoomRaccoon

Lindsay Krause

RoomRaccoon · אוֹקְטוֹבֶּר 18, 2024

Vila Origens is a charming boutique hotel in Albufeira, offering 25 rooms across three historic buildings. Situated just 50 meters from the sea and city centre, the property combines luxury with a rich sense of history.

Why it matters: Lourenço Ribeiro, the General Manager of Vila Origens, was in search of a hotel management system that combined simplicity with efficiency.

Given the positive results he had seen with RoomRaccoon in his previous projects, choosing RoomRaccoon for Vila Origens was a “no-brainer.”

Top 3 Core Objectives: Vila Origens needed an all-in-one solution to streamline operations. Lourenço, aware of the inefficiencies of fragmented software, chose RoomRaccoon for its intuitive design and powerful automation features.

Automate guest communication: Lourenço aimed to simplify essential tasks by automating guest communication. With RoomRaccoon’s post-stay document, he seamlessly integrates with platforms like Tripadvisor and Google Business, while enhancing the booking experience through a best-price guarantee engine.
Implement online check-in: With RoomRaccoon, Vila Origens has replaced traditional reception with online check-in, allowing for a more personal guest welcome in relaxed settings. This streamlines the check-in process, enhances the guest experience, and reduces the need for extensive front-desk staffing.
Dynamic pricing: Lourenço knew that managing pricing manually was complex and time-consuming, especially during peak seasons. RoomRaccoon revolutionized Vila Origens’ rate management by automating adjustments based on real-time data and demand.

"Using RoomRaccoon has definitely helped us increase customer reviews, and guests consistently rate us five stars. RoomRaccoon allows us to focus solely on our guests, without worrying about the rest, which I believe plays a big part in those great reviews."

Lourenço Ribeiro

General Manager

👍 General Manager Lourenço Ribeiro said that Lourenço particularly appreciates the customizable post-stay document, which he has connected to their Tripadvisor and Google Business profiles, as well as their best-price guarantee booking engine. This integration allows guests to leave reviews and book their next stay seamlessly.:

"Using RoomRaccoon has definitely helped us increase customer reviews, and guests consistently rate us five stars. RoomRaccoon allows us to focus solely on our guests, without worrying about the rest, which I believe plays a big part in those great reviews."

⚖️ The selection process: During their research process, Lourenço Ribeiro evaluated RoomRaccoon's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that RoomRaccoon was the best fit solution:

General Manager Lourenço Ribeiro said, about their decision: "Conversations with other hotels made me realize just how much of a time-saver RoomRaccoon is. Everything is automated."

📈 The results: Vila Origens has redefined boutique hospitality with RoomRaccoon’s cutting-edge solutions. By adopting automated online check-in and dynamic pricing, the hotel has streamlined operations, saving two hours daily and reducing costs.

The move to online check-in has simplified guest arrivals, with 80% of direct bookers using the feature.
With RoomRaccoon’s dynamic pricing, Vila Origens saved about two hours a day during peak periods.
RoomRaccoon’s automated post-stay documents have helped Vila Origens achieve a 5-star average rating and increase direct bookings, with over 35% of guests now booking directly through the hotel’s website.