How Brocket Hall Estate Cut Brand Standards Audit Time by 80% and Boosted Member NPS with Snapfix

OPERATIONS

Brocket Hall Estate replaced spreadsheets, WhatsApp groups and email chains with Snapfix. Brand standards audits, maintenance and daily checks now run through one visual system across a 540-acre estate.

Why it matters: Running 18 buildings, two championship golf courses and a 154-person team on manual processes left the estate exposed and always catching up. Snapfix gave management real-time visibility without visiting every location, and made accountability visible to every team.

Snapfix is a hotel operations platform that any team member can use. Brocket Hall uses it for reactive maintenance and for planned preventive maintenance (PPM): recurring checks on machinery, buildings and grounds are scheduled in Snapfix, so the team is prompted to complete them on time. It also runs the estate's brand standards audits, opening and closing checks and fridge temperature checks. Management uses the reports to track completed work and plan staffing across 18 buildings, two golf courses and the grounds.

Top 3 Core Objectives: Brocket Hall Estate needed one system to uphold its four brand standards pillars (is it safe, is it working, is it clean, is it on brand) across a large, multi-department estate.

Centralise team communication: Tasks and updates were scattered across WhatsApp groups, emails and spreadsheets, with no clear overview of what had been completed.
Speed up brand audits: Monthly brand standards audits were tracked by manual entry in Excel, taking 4 to 5 hours with no real-time visibility into progress.
Create visible accountability: Communication between golf, hospitality and maintenance teams was random and hard to track, so it was difficult to hold teams to account.

Innovators Mentioned

Brocket Hall Estate

Snapfix

Lee Williams

General Manager

Brocket Hall Estate

"Out of 16 systems adopted at Brocket Hall, Snapfix is by far the most user friendly and widely used by all the team members in their daily work activities."

Lee Williams

General Manager

👍 General Manager Lee Williams said that Snapfix stands out as the easiest system for the whole team to use.:

"Out of 16 systems adopted at Brocket Hall, Snapfix is by far the most user friendly and widely used by all the team members in their daily work activities."

⚖️ The selection process: During their research process, Lee Williams evaluated Snapfix's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Snapfix was the best fit solution:

General Manager Lee Williams said, about their decision: "What sets it apart is usability. It's simple but effective."

📈 The results: Snapfix moved audits, opening and closing checks, fridge temperature checks and maintenance into one place. That cut audit time by around 80%, helped right-size the property team, and lifted member satisfaction.

Brand standards audit time cut from 4 to 5 hours to just over 1 hour, around an 80% reduction in workload.
Property team streamlined from 6 employees and contractors to 3 full-time staff, using Snapfix task data to calculate the hours needed to maintain the site.
Member NPS rose significantly, with members noticing faster fixes, less damaged or unusable equipment and a tidier clubhouse.