Case Study

Streamlining Accounting and Elevating Efficiency at Stoweflake Mountain Resort & Spa

Frewoini Golla

Stayntouch · אוֹקְטוֹבֶּר 27, 2023

Stoweflake Mountain Resort & Spa, a premier luxury resort nestled in the heart of Vermont, operates under a fractional ownership structure. Seeking a comprehensive solution to seamlessly integrate their accounting with hotel operations, Stoweflake turned to industry leaders Stayntouch and Owner Relations.

Why it matters: This case study explores the partnership's success in automating accounting processes, enhancing financial visibility, and ultimately empowering Stoweflake to make informed business decisions.

Before adopting Stayntouch and Owner Relations, Stoweflake faced the labor-intensive task of manually managing accounting processes. This included printing and hand-delivering statements to units and manually tabulating monthly totals in Microsoft Excel. These outdated practices were not only time-consuming but also prone to human errors.

Top 3 Core Objectives: Stoweflake wanted to implement Stayntouch's PMS and Owner Relations, a leading provider of accounting solutions for fractional and whole-ownership condominium hotels, to completely streamline their operations and accounting processes.

Efficiency and Time Savings: Leverage the right technologies to automate their operations and help their staff become more efficient and customer-focused in their service.
Accuracy and Reporting: Automate numerous reporting and performance output processes to enhance their business operations with a focus on data-driven insights.
Staff Efficiency: Free up staff from manual work, allowing them to focus on enhancing guest experiences and overall operational efficiency.

"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and tabulating monthly totals in Microsoft Excel."

Shannon Green

General Manager

👍 General Manager Shannon Green said that the automation resulting from integrating Stayntouch PMS and Owner Relations, saved time, resources, and improved accuracy in reporting.:

"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and tabulating monthly totals in Microsoft Excel."

⚖️ The selection process: During their research process, Shannon Green evaluated Stayntouch's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Stayntouch was the best fit solution:

General Manager Shannon Green said, about their decision: "By integrating Owner Relations with Stayntouch PMS, these processes have been streamlined through automation in our Owner Portal. This saves us time and resources, along with providing accurate reporting"

📈 The results: The use of Stayntouch PMS and Owner Relations' accounting system allowed for a fully integrated and seamless flow of guest reservations, charges, and payments to Owner Relations, eliminating the need for manual work.

Efficiency and Time Savings | The integration with Stayntouch PMS and Owner Relations not only enhances efficiency but also empowers staff to provide better service to guests. Without the need for completing many administrative tasks manually and manual data input for reports, Stoweflake employees are able to have much more engaging interactions with guests.
Accuracy and Reporting | With the integration, Stoweflake can generate detailed automated reports on revenue and expenses, track maintenance costs, and schedule routine repairs. These reports are invaluable for informed decision-making and future revenue forecasting.