Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

REVENUE MANAGEMENT

The Dream Hollywood has leveraged Canary's Contactless Check-In, Checkout and Upsells solutions to drive a 10X ROI and improve guest satisfaction score by 20%.

Why it matters: Vaughn Davis, General Manager at the Dream Hollywood Hotel, saw the trend that guests were beginning to expect self-service technology when visiting hotels. He believed that implementing a Contactless Check-In solution would improve guest satisfaction, drive additional revenue for the property, and help streamline operations.

Today's guests are more comfortable with technology than ever and they expect outstanding, mobile-friendly digital experiences.

Top 3 Core Objectives: Davis and his team at the Dream Hollywood wanted to use Canary to improve the guest experience and increase revenue.

A More Streamlined Check-In: Davis wanted to created a better guest experience by allowing guests to check-in from their mobile devices before they got to the hotel, making arrival interactions more personal and friendly.
Increase Upsell Revenue: By deploying Canary's Guest Management System, Davis wanted to increase upsell and add-on revenue with a user-friendly, dynamic solution that enabled them to push offers throughout the guest journey.
Increase Guest Satisfaction Scores: Davis wanted to increase guest satisfaction scores by up-leveling the digital experience the Dream Hollywood provided to guests and capturing more positive reviews as they checked out.

Innovators Mentioned

Dream Hollywood

Canary Technologies

Vaughn Davis

General Manager

Dream Hollywood

"“Canary paid for itself quickly through the offering of upsells, and we've seen a 10X ROI since implementation.”"

Vaughn Davis

General Manager

👍 General Manager Vaughn Davis said that Canary has helped the Dream Hollywood improve the guest experience and ensure his property has a competitive advantage.:

"“Canary paid for itself quickly through the offering of upsells, and we've seen a 10X ROI since implementation.”"

⚖️ The selection process: During their research process, Vaughn Davis also researched Duve, and ultimately decided Canary Technologies was the best fit for them.

General Manager Vaughn Davis said, about their decision: "We looked at a variety of Guest Management Systems and determined Canary was the best one for our property. We didn't want any sort of native app that guests would have to download, so we loved that Canary was web-based."

📈 The results: The Dream Hollywood has driven a 10X ROI with Canary and improved guest satisfaction scores by 20%.

The Dream Hollywood is driving $1000's per month in revenue via Canary's Upsells solution.
The Dream Hollywood's front desk agents are now able to provide a more personalized arrival experiences since guests are able to handle any administrative tasks before they arrive at the property.
Housekeeping at the Dream Hollywood is more efficient thanks to real-time notifications for guest checkouts.