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REVENUE MANAGEMENT
How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools
Pullman Paris Tour Eiffel turned to Duve as they looked for ways to optimize guest interactions, reduce front desk congestion, and create personalized upselling opportunities.
Manual Guest Communication: Before implementing Duve, all guest communications were handled manually. Promotional emails for special offers had to be created individually in French and English, making multilingual outreach impossible. This process was time-consuming and inefficient.
Missed Revenue Opportunities: Pullman Paris Tour Eiffel had some upselling actions in place but the absence of a streamlined and automated approach meant that most amenities add-on revenues came from guest-initiated requests, leaving room for growth through a more proactive strategy.
Limited Personalization: With near-full capacity year-round, it was challenging for the hotel teams to gather and leverage guest data efficiently in order to personalize experiences for guests.
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