Case Study

A 25% jump in direct bookings for Best E Villas with Little Hotelier

Christopher Antoni

Little Hotelier · אוֹקְטוֹבֶּר 31, 2023

A bright and breezy bajan living experience awaits visitors at Best E Villas, which offers spacious villa rentals with open-plan living/dining areas and lush outdoor facilities including swimming pools, BBQs and outdoor seating. Guests are guaranteed a relaxing and memorable holiday in Barbados with personalised service and attention from the family-run business. At Best E Villas guests are fully immersed in the culture and experience that the island has to offer, said property owner Errol.

Why it matters: Implementing Little Hotelier has allowed Errol and the team to be more efficient and provide an extraordinary guest experience. “I no longer need to update multiple availability calendars in all my online travel agencies. I can now centralise all the reservations and update rates and availability across all my connected channels”.

With Little Hotelier’s channel manager, property owners can manage their OTA connections from a single platform and calendar using one login.

Top 3 Core Objectives: Best E Villas is working closely with Little Hotelier to manage channel distribution easily, work efficiently and easily so they can provide the best experience for guests.

Manage channels distribution easily: Best E Villas is happy to manage their OTA connections from a single platform and calendar using one login.
Provide best guest experience: By working efficiently with easy integration, Best E Villas is now able to provide an extraordinary experience for guests.
Mobile front desk: The property is enjoying Little Hotelier’s mobile app which allows them to manage the property within the palm of their hands.

"I use the Little Hotelier mobile app on a daily basis. It’s very convenient. I can check availability and reservations on the go with no need to go to my laptop or to the front desk. I have more control not only over the daily operations but also more time to focus on other activities at the same time."

Errol Best

Owner

👍 Owner Errol Best said that The property owner finds the Little Hotelier mobile app is convenient to use everywhere and every time.:

"I use the Little Hotelier mobile app on a daily basis. It’s very convenient. I can check availability and reservations on the go with no need to go to my laptop or to the front desk. I have more control not only over the daily operations but also more time to focus on other activities at the same time."

⚖️ The selection process: During their research process, Errol Best evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Owner Errol Best said, about their decision: "Overall, I would highly recommend Little Hotelier because I find it very responsive to my request in terms of any issues that I may have. Plus, I like the online support and the 24/7 chat. I feel confident that the support team is going to address any issue I may have, quickly."

📈 The results: The property has seen significant increase in direct bookings, working more efficiently, and enhancing guest experience with Little Hotelier.

Ever since using Little Hotelier the property has seen a significant 25% increase in direct bookings.
Errol and his team have achieved greater efficiency through the implementation of Little Hotelier.
By effectively utilising Little Hotelier, Errol and his team have gained additional time to prioritise enhancing the guest experience.