Case Study

Capitalizing on Last-Minute Bookings: How Metropolitan Hotels Doubled Revenue with RateGain

Divya Bhatia

RateGain · דֵצֶמבֶּר 11, 2024

Established in 1979, Metropolitan Hotels pioneered Dubai's hospitality scene. After a brief closure in 2013, the hotel reopened in 2016 under the Al Habtoor Group, offering elevated experiences and a prime location in Dubai with stunning views of Burj Khalifa and Burj Al Arab.

Why it matters: Last-minute bookings dominate Dubai’s market, making fast and accurate rate updates essential. Metropolitan Hotels needed a robust channel manager to capture this opportunity and eliminate revenue leakage caused by slow updates and ARI discrepancies.

Dubai's spontaneous booking trends necessitate swift ARI updates. Metropolitan Hotels faced challenges in time-to-market due to slow channel mapping. Responsive support was essential for effective revenue optimization.

Top 3 Core Objectives: Metropolitan Hotels aimed to capitalize on Dubai’s last-minute booking trend while streamlining operations and ensuring timely updates on OTAs.

ARI updates: Eliminate delays in ARI updates to reduce missed revenue opportunities.
Streamline channel mapping: Streamline channel mapping processes to save time and resources.
Efficient responsiveness: Improve support responsiveness to handle issues promptly and maintain operational efficiency.

"“There is no comparison between RateGain and other vendors in the market. We were getting a lot of ARI discrepancies with our previous vendors, on the other hand, RateGain provides a seamless and error-free experience"

Mohib Siddique

Revenue Manager

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👍 Revenue Manager Mohib Siddique said that RateGain’s Channel Manager enabled Metropolitan Hotels to double their room nights by streamlining rate updates and optimizing channel connectivity.:

"“There is no comparison between RateGain and other vendors in the market. We were getting a lot of ARI discrepancies with our previous vendors, on the other hand, RateGain provides a seamless and error-free experience"

⚖️ The selection process: During their research process, Mohib Siddique evaluated RateGain's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that RateGain was the best fit solution:

Revenue Manager Mohib Siddique said, about their decision: "We’ve doubled our room nights in the past 4 months with RateGain’s channel manager."

📈 The results: Metropolitan Hotels leveraged RateGain’s Channel Manager to achieve real-time ARI updates, seamless OTA connectivity, and exponential growth in reservations, doubling their revenue in just four months.

Connected to 18 global and local channels, including Seera, Rehlat, DOTW, and MikiTravel, ensuring comprehensive distribution.
Rates pushed to OTAs within 1 minute, eliminating delays and overbooking issues.
Achieved 5x growth in reservations, thanks to long-tail channel connectivity. Processed over 7 million ARI updates, enabling dynamic pricing strategies in a highly competitive market.